Reviews
My service advisor Michael Mirek was excellent.
My service advisor Michael Mirek was excellent. My first experience but not my last. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dham, we are glad we could help!
My whole experience was excellent.
My whole experience was excellent. Adrian Cruz was very helpful and accommodating. He explained everything to me with kindness and respect.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how Adrian did. We hope you have a great day!
I absolutely enjoy going to this dealer.
I absolutely enjoy going to this dealer. They are very professional and provide great customer service. Adrian Cordero was my service provider and he did a great job with updating and giving me information about what my vehicle needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vy Williams, we're glad you had such a wonderful experience with us! Thank you for the opportunity to serve you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Adrian Cruz-Cordero was pleasant and helpful and kept me
Adrian Cruz-Cordero was pleasant and helpful and kept me updated throughout the entire repair. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Randalltyre, we are so happy to read such a great review about Hendrick Lexus Charlotte! Great job Adrian!
Great service !
Great service ! Everyone especially our service advisor, Marisa Kovaly, was very attentive. Service was quick and didn’t try to add in additional items. Other than having to drive all the way up independence i don’t mind going there at all
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mconnell, thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Marisa Kovaly was very professional and easy to deal
Marisa Kovaly was very professional and easy to deal with. I would definitely recommend asking for her on your next visit to Hendrick Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Xx, your satisfaction is our top priority. Thank you for the kind words about Marisa! We are always more than happy to assist you if anything else comes up. Take care!
The service was outstanding from every aspect.
The service was outstanding from every aspect. I believe this was all orchestrated by Adrian, my service manager. He is very knowledgeable, professional and recognized the time and service impact to the customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cggerber49, we are so happy to read such a great review about Hendrick Lexus Charlotte! Thank you for the kind words about Adrian and we look forward to your next service visit!
We drove 3.
We drove 3.5 hours to get this car and it was well with it. Aaron Gordy was our salesman and he did a wonderful job on such a busy day. Our Technology Specialist Ralph Yerkes helped set my car up so I was ready to roll. Overall, well done. Everyone we encountered was top notch.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jlce88, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
Drove 3.
Drove 3.5 hours for this car. The dealership was outstanding and their personnel matched. My salesman Aaron Gordy did a wonderful job balancing on a really busy day. Very good to us. The Technology Specialist Ralph Yerkes helped set the car up so well I was ready to roll right away. Overall a very good dealership experience, well worth the trip.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jlce88, we are glad we could help! Thank you for the detailed account of your time spent here. We think our team is great and appreciate you as a customer!
I had a few questions that I expressed to the service
I had a few questions that I expressed to the service representative. Marisa was very helpful!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Barrygordon808, we really appreciate your positive review!