Reviews
Just bought a car from Hendrick BMW Mini.
Just bought a car from Hendrick BMW Mini. If you are in the market for a Mini or preowned BMW, check them out and be sure to ask for Jeff Shinn. Over the years, my wife and I have bought our last 6 vehicles from him. He is amazing and always willing to go out of his way for you.
Just bought a car from Hendrick BMW Mini.
Just bought a car from Hendrick BMW Mini. If you are in the market for a Mini or preowned BMW, check them out and be sure to ask for Jeff Shinn. Over the years, my wife and I have bought our last 6 vehicles from him. He is amazing and always willing to go out of his way for you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
If you own a BMW and haven’t worked with Ben Trask,
If you own a BMW and haven’t worked with Ben Trask, you’re missing out. From the moment you drop off your car, Ben sets the tone he’s punctual, transparent, and genuinely one of the kindest people you’ll encounter in any service industry, let alone automotive. What sets Ben apart is his commitment to clear communication. He never leaves you guessing about what’s wrong with your vehicle or why a repair is needed. He takes the time to walk you through every issue in plain language, so you actually understand what you’re paying for a rarity in this business. On top of that, the level of service he provides feels less like a dealership drop-off and more like a concierge experience. He treats your car and your time with real respect. If you want a BMW service advisor who is honest, knowledgeable, and genuinely cares about his clients, Ben Trask is the only call you need to make. Highly recommend.
If you own a BMW and haven’t worked with Ben Trask,
If you own a BMW and haven’t worked with Ben Trask, you’re missing out. From the moment you drop off your car, Ben sets the tone he’s punctual, transparent, and genuinely one of the kindest people you’ll encounter in any service industry, let alone automotive. What sets Ben apart is his commitment to clear communication. He never leaves you guessing about what’s wrong with your vehicle or why a repair is needed. He takes the time to walk you through every issue in plain language, so you actually understand what you’re paying for a rarity in this business. On top of that, the level of service he provides feels less like a dealership drop-off and more like a concierge experience. He treats your car and your time with real respect. If you want a BMW service advisor who is honest, knowledgeable, and genuinely cares about his clients, Ben Trask is the only call you need to make. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angela, we are so happy to read such a great review about Ben and Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Just bought a car from Hendrick BMW Mini.
Just bought a car from Hendrick BMW Mini. If you are in the market for a Mini or preowned BMW, check them out and be sure to ask for Jeff Shinn. Over the years, my wife and I have bought our last 6 vehicles from him. He is amazing and always willing to go out of his way for you.
Just bought a car from Hendrick BMW Mini.
Just bought a car from Hendrick BMW Mini. If you are in the market for a Mini or preowned BMW, check them out and be sure to ask for Jeff Shinn. Over the years, my wife and I have bought our last 6 vehicles from him. He is amazing and always willing to go out of his way for you.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brent, we are so happy to read such a great review about Jeff and Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5 Stars – Highly Recommended!
5/5 Stars – Highly Recommended! I recently purchased my new BMW here, and the entire experience was outstanding from start to finish. The process was refreshingly easy, completely transparent, and stress-free—no hidden fees, no pressure tactics, just honest communication every step of the way. The whole team was incredibly kind, attentive, and diligent. They truly made me feel valued as a customer rather than just another sale. A special thank you to Josh, who went above and beyond with his support and patience. He answered every single one of my (many!) questions thoroughly and never made me feel rushed—his professionalism and genuine helpfulness made all the difference. If you’re in the market for a BMW, I can’t recommend this dealership enough. Great service, great people, and a truly enjoyable buying experience. Thank you again to Josh and the entire team! Would definitely return and happily refer friends and family.
5/5 Stars – Highly Recommended!
5/5 Stars – Highly Recommended! I recently purchased my new BMW here, and the entire experience was outstanding from start to finish. The process was refreshingly easy, completely transparent, and stress-free—no hidden fees, no pressure tactics, just honest communication every step of the way. The whole team was incredibly kind, attentive, and diligent. They truly made me feel valued as a customer rather than just another sale. A special thank you to Josh, who went above and beyond with his support and patience. He answered every single one of my (many!) questions thoroughly and never made me feel rushed—his professionalism and genuine helpfulness made all the difference. If you’re in the market for a BMW, I can’t recommend this dealership enough. Great service, great people, and a truly enjoyable buying experience. Thank you again to Josh and the entire team! Would definitely return and happily refer friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Mariana was great and worked hard to get my car repaired
Mariana was great and worked hard to get my car repaired as fast as possible.
Mariana was great and worked hard to get my car repaired
Mariana was great and worked hard to get my car repaired as fast as possible.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very efficient.
Very efficient. Easy to contact, great communication, and always a help whenever I need. Thank you Mrs. Owen’s.
Very efficient.
Very efficient. Easy to contact, great communication, and always a help whenever I need. Thank you Mrs. Owen’s.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Caleb Baxter, we are so happy to read such a great review about David Owen and Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I recently purchased a BMW M850i and X5 from Hendrick BMW
I recently purchased a BMW M850i and X5 from Hendrick BMW and had the pleasure of working with Conor Coughlin — and I can confidently say it was one of the best car-buying experiences I’ve had. From the very beginning, Conor was professional, knowledgeable, and completely straightforward. There were no games, no pressure tactics, and no surprises — just clear communication and honest numbers. He respected my time, answered every question thoroughly, and made the entire process smooth and efficient. Buying an M850i should feel like a premium experience, and Conor absolutely delivered on that. He was detail-oriented, transparent about pricing and options, and ensured everything was handled seamlessly from negotiation through delivery. If you’re looking for someone who is trustworthy, responsive, and genuinely focused on customer experience rather than just making a sale, I highly recommend asking for Conor at Hendrick BMW. I would absolutely work with him again.
I recently purchased a BMW M850i and X5 from Hendrick BMW
I recently purchased a BMW M850i and X5 from Hendrick BMW and had the pleasure of working with Conor Coughlin — and I can confidently say it was one of the best car-buying experiences I’ve had. From the very beginning, Conor was professional, knowledgeable, and completely straightforward. There were no games, no pressure tactics, and no surprises — just clear communication and honest numbers. He respected my time, answered every question thoroughly, and made the entire process smooth and efficient. Buying an M850i should feel like a premium experience, and Conor absolutely delivered on that. He was detail-oriented, transparent about pricing and options, and ensured everything was handled seamlessly from negotiation through delivery. If you’re looking for someone who is trustworthy, responsive, and genuinely focused on customer experience rather than just making a sale, I highly recommend asking for Conor at Hendrick BMW. I would absolutely work with him again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
C55coughlin, we are so happy to read such a great review about Conor and Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jeff Shin went above and beyond to ensure the car
Jeff Shin went above and beyond to ensure the car experience was a seamless transaction.
Jeff Shin went above and beyond to ensure the car
Jeff Shin went above and beyond to ensure the car experience was a seamless transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
C, we are so happy to read such a great review about Jeff and Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
18 yrs.
18 yrs. since a car purchase, Jeff Shin made the process of purchasing a beautiful X5 easy. Thank you Jeff!
18 yrs.
18 yrs. since a car purchase, Jeff Shin made the process of purchasing a beautiful X5 easy. Thank you Jeff!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tb, we are so happy to read such a great review about Jeff and Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I recently purchased a BMW M850i and X5 from Hendrick BMW
I recently purchased a BMW M850i and X5 from Hendrick BMW and had the pleasure of working with Conor Coughlin — and I can confidently say it was one of the best car-buying experiences I’ve had. From the very beginning, Conor was professional, knowledgeable, and completely straightforward. There were no games, no pressure tactics, and no surprises — just clear communication and honest numbers. He respected my time, answered every question thoroughly, and made the entire process smooth and efficient. Buying an M850i should feel like a premium experience, and Conor absolutely delivered on that. He was detail-oriented, transparent about pricing and options, and ensured everything was handled seamlessly from negotiation through delivery. If you’re looking for someone who is trustworthy, responsive, and genuinely focused on customer experience rather than just making a sale, I highly recommend asking for Conor at Hendrick BMW. I would absolutely work with him again.
I recently purchased a BMW M850i and X5 from Hendrick BMW
I recently purchased a BMW M850i and X5 from Hendrick BMW and had the pleasure of working with Conor Coughlin — and I can confidently say it was one of the best car-buying experiences I’ve had. From the very beginning, Conor was professional, knowledgeable, and completely straightforward. There were no games, no pressure tactics, and no surprises — just clear communication and honest numbers. He respected my time, answered every question thoroughly, and made the entire process smooth and efficient. Buying an M850i should feel like a premium experience, and Conor absolutely delivered on that. He was detail-oriented, transparent about pricing and options, and ensured everything was handled seamlessly from negotiation through delivery. If you’re looking for someone who is trustworthy, responsive, and genuinely focused on customer experience rather than just making a sale, I highly recommend asking for Conor at Hendrick BMW. I would absolutely work with him again.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chad, we are so happy to read such a great review about Conor and Hendrick BMW! We're glad to hear we delivered such a great experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!