Reviews
I have visited this dealership and worked with Brittany.
I have visited this dealership and worked with Brittany. I highly recommend that you ask for her. She will definitely take care of all of your needsm
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are truly grateful for this awesome review! I am thrilled that Brittany was able to take care of you. She is a great asset to our team and we appreciate her for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Rick Trinkl | General Manager | 980-304-1918
The dealership has a lot of great inventory and the staff
The dealership has a lot of great inventory and the staff is very knowledgeable and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent review! It is great to know that our team here at Keffer Chrysler Jeep Dodge was able to provide you with a helpful and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Rick Trinkl | General Manager | 980-304-1918
During detail, someone damaged top of jeep causing top to
During detail, someone damaged top of jeep causing top to have to be repainted. Large spot of paint through top coat was gone. When arrived to get vechile after painting, no one could find it or the keys. When we picked up vechile, tire light was on and sensor had to be replaced. No previous issue with tires the only week I had it previously. Radio antenna was missing. Husband found it hooked under wipers as we were headed home. Wouldnt even fill up gas for the mess they caused. We live more than 1 1/2 hrs from dealorship. Worst car buying experience ever. Still have not received activation for LoJack services. Lojack states dealor hasnt processed the sale. Financing was not correct. Overcharged by $1000. Ended up having to redo paperwork next day after confronting finance officer. They held my tag. Had to talk to DMV. Found out they had tag since Feb 5th. Advised that we were reporting to license and theft and my tag appeared suddenly. Horrible experiences. This dealership overall is crooked and needs to be shut down. Everything was horrible! Dealership needs to be shut down.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear JasonandSusan, Thank you for bringing your concerns to our attention. We deeply apologize for the multiple inconveniences and frustrations you encountered during your recent visit to our dealership. Your feedback is invaluable to us as we continuously strive to improve our service and ensure customer satisfaction. We are under new management and can assure you these issues will not happen again. Please know that we have taken your feedback seriously and have/are implementing measures to prevent issues as such from occurring in the future. We understand your frustration and hope for the opportunity to regain your trust. Sincerely, Robert Smith Customer Relations Director Keffer Chrysler Jeep Dodge Ram 704.409.2613
Please note that these issues were ongoing after your new management had taken over. So that is not a solution or a fix to any of the recent issues. I hope that you can work to fix ALL of your issues within the dealership. It seems that one person in particular is ripping people off by adding hidden costs during financing. Your only asset at the entire place is James, the knowledgable and personable salesman. This has been the worst car buying experience ever!
Ritchie and Cindy helped me and work hard foe to buy my
Ritchie and Cindy helped me and work hard foe to buy my truck. Thanks guys for the excellent work you did for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your outstanding review, Orlando! I'm very happy to hear that Ritchie and Cindy were of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Rick Trinkl | General Manager | 980-304-1918
Richie was a great everything went smooth and they did
Richie was a great everything went smooth and they did what I want. I asked for a better dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is a great dealership!
This is a great dealership! Always the best service! Richie is an awesome salesman! I would recommend coming here and seeing him!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The truck I got was exactly what I was looking for.
The truck I got was exactly what I was looking for. I got a good deal on my trade.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Attempted to raise the price of the vehicle $1496 dollars
Attempted to raise the price of the vehicle $1496 dollars plus $800 administrative fees. They dropped the price of the vehicle on Cars.com, but wouldn't honor that price when I contacted them a second time. The salesman (Tim) was very pushy and abrasive. Not customer friendly at all, I ended up buying a different vehicle at another dealership and actually paid a bit more because the dealership treated us better
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Good morning CD, I'm sorry to hear about your experience with our dealership. We always aim to provide excellent service and I apologize if we fell short this time. Your feedback is valuable, and we'll make sure to address this with our team to ensure a better customer experience in the future. Thank you for sharing your concerns. Sincerely, Robert Smith Customer Relations Director Keffer Chrysler Jeep Dodge Ram 704.409.2613
Very friendly and easy to work with.
Very friendly and easy to work with. We came to agreeable terms in record time, with everything we wanted handled. Would definitely recommend Richie and Keffer Jeep Chrysler Dodge.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good communication and follow through.
Good communication and follow through. They were straight forward. I never felt like they were gonna try and get one over on me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car