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Keffer Jeep Chrysler Dodge RAM

(2,489 reviews)
Visit Keffer Jeep Chrysler Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 1:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2015 consumer dealer award
New (704) 774-4109 (704) 774-4109
Used (888) 660-1936 (888) 660-1936
Service (704) 774-4048 (704) 774-4048

Reviews

(2,489 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keffer Jeep Chrysler Dodge RAM from DealerRater.

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General Washington and rest of the staff were great.

General Washington and rest of the staff were great. Definitely glad I made a 2 hour drive from Greenville SC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Keffer Chrysler and Johnny Watkins👍👍👍

We are a older couple 59 & 60, we found our beautiful Chrysler Pacifica on line at Keffer Chrysler in Charlotte NC, our sales person Johnny Watkins got probably 90% of the the deal done over the phone and was quick to get back with us on every question we had, but the amazing thing was how this young man climbed in the back seat and walked us through all the high tech stuff on the van patiently, anybody knows that can be a tough job with older folks. We were in and out in about 1.5 hours and Johnny Watkins has called us several times to ask how we were enjoying our new van and if we had any questions. The dealership was beautiful, the finance guy was great, we love the van and Johnny Watkins was absolutely the best, most laid back polite and professional sakes person I’ve ever met and I was in sakes nearly 40 years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for leaving such a thoughtful review for our Sales Team at Keffer Chrysler Jeep Dodge RAM. We appreciate your complimentary remarks about our dealership. We are delighted that you received courteous, professional, and comprehensive assistance with the features of your van. It makes us happy to know that you enjoyed your overall experience, Poppy. We hope to have more opportunities to serve you in the future!

This was the easiest dealership experience I have ever

This was the easiest dealership experience I have ever had because of how Keffer Ram worked with us. I was in and out really quick. Everyone at the dealership was efficient every step of the way. They helped find a vehicle and price that worked for my financial situation but were not pushy or pressuring. Everyone was very helpful, friendly, listened to my needs, and did their best to be as accommodating as possible. Ask for Jessica Lowery in sales, she is the best! She is amazing and made the process really smooth. She went above and beyond for us as customers and tried to help as much as possible to make something work for our budget. Easily the best salesman I've worked with at a dealership her service was excellent and really made the experience excellent. Our F&I guy Freddy Soulasinh was awesome to work with as well. He had all the paperwork ready to go and made it a very quick and painless process to sign and go over all the paperwork. He was extremely professional, knowledgeable, friendly, and efficient! I would absolutely recommend Keffer Ram to a friend or colleague because of their competive prices, well kept showroom, and especially, the service from the sales associate, sales manager, and F&I manager

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After waiting 2 1/2 months to get my car back from their...

After waiting 2 1/2 months to get my car back from their collision center for minor work, detailing after my new car was stolen I pick it to find the car dirty, inside still smells and I get half a mile down the road to have a tire sensor come on. Upon getting back to work all tires were running at 27# of pressure. If you have to deal with this company, don’t allow insurance to pay up front. Go somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

This dealership is my new Dodge dealer. And I live in...

This dealership is my new Dodge dealer. And I live in Atlanta! That’s mostly because of the service from their operations manager, Steve Mason. I had the amazing experience buying a car from this place. I feel like they cared about my car-buying experience and it had the “VIP” treatment thanks to Mr. Mason. The car I purchased was a brand new widebody scatpack Challenger and with the service I received, I feel like I was buying an exotic car. I will be returning soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brought car in 2012. Get all IF ANY work done here....

Brought car in 2012. Get all IF ANY work done here. Robert Bruce in Service has been my go to person since day one! I cannot tell you how much I appreciate his kindness and communication. Although I never see the men working on car I absolutely appreciate you and your expertise! Everyone in the service and parts department are very welcoming. The sales department needs to take notes. I sat in that area and counted 6 salesmen and saleswomen looked at me and didn't part their mouth except for Will Hailey James Mitchell The General.. Johnny and Patrick. THANK YOU! These men greeted me and asked if I needed help or how was my day. Please make sure EVERYONE I named is recognized. They deserve all things positive because working with the public requires patience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Keffer Jeep was very professional

Zach Cuthberson our salesman was great helped us get the Jeep we wanted and at a good price. Keffer Jeep/ Dodge treated us very well and this new addition was the 5th purchased our family made at Keffer. Also the detailing department did a great job having our Jeep ready for delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Keffer Chrysler Jeep Dodge RAM appreciates the positive review and rating, Mike. We had a great time assisting you with the purchase of your new Jeep! Thank you for your continued business and have a terrific day!

Good service

Great and fast honest when service is not needed clean dealership friendly employees comfortable seating keep car clean after service quick work good location tv available

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so happy to read that our Service Team provided you with excellent service here at Keffer Chrysler Jeep Dodge RAM. We always strive to be the best.

Best sales man

This is my first jeep and I love it my sales man was the best. He got me what I wanted he was even going to bring one in from someone else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lakeea, thank you for sharing your great review of us here at Keffer Chrysler Jeep Dodge RAM. We are so happy to read that our Sales Team went above and beyond for you.

Great Service!

Brought my truck in for inspection, they got me right in no delays and everyone was very professional! This dealership has always been prompt, on time and they truly care. Been nothing but top notch service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jason, we appreciate you sharing your great review of our Service Team here at Keffer Chrysler Jeep Dodge RAM. We always go above and beyond to provide the best service possible for our customers.