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Keffer Jeep Chrysler Dodge RAM

(2,489 reviews)
Visit Keffer Jeep Chrysler Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 1:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2015 consumer dealer award
New (704) 774-4109 (704) 774-4109
Used (888) 660-1936 (888) 660-1936
Service (704) 774-4048 (704) 774-4048

Reviews

(2,489 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keffer Jeep Chrysler Dodge RAM from DealerRater.

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Keffer nightmare experience

Sales manager is in the parking lot physically blocking me from leaving Dealer still has my title registration and extra key . Will not go back physical intimidation is not the way to sell cars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

My experience was great and I did not feel like I was being pressured at all. I would highly recommend purchasing a car from here and requesting C.J.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Curtis, Thanks for sharing! We will be sure to share your kind words with CJ. Come back and visit soon!

Overthrow my past stereotype for car dealer!

My husband and I really want to thank Jay Johnson and his manager Nate for helping us bought a mini van. They are very friendly and courteous. The transaction was done in a very relaxed atmosphere. They tried very hard to find all possible discount/special promotion we can get. I am not a person who likes to write review but I felt they should be recognized so that more people can come to them to see a different way of car dealing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service!

I was looking to buy an SUV since I?m new to the city and went to almost all Jeep dealers in Charlotte. In the end I decided to buy from Keffer mainly because of the great service provided by Kim. She was very good at showing me different options and explaining all of the car features. She answered all of my questions and I never felt rushed, even though I?m very thorough and usually spend a lot of time comparing options. She also provided great follow up to some final details I requested before finalizing the purchase. So, if you?re looking to buy a car I would definitely rcommend you ask for Kim!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Roberto, thank you for taking the time to leave us your positive feedback! We are glad you chose us as your dealership in the end after searching different places. It is great that Kim provided you with excellent customer service by being helpful, informative, attentive, and friendly. We value our customers and hope that you will continue to visit us in the future! Have a good day!

2018 Ram Truck purchased from Kim Erickson

On a scale of 1-10 (10 being the best), Kim Erickson was definitely a 10. She exhibited professional knowledge and service. This was the second vehicle with Kim and I definitely look forward to her handling my third. I will be recommending her to others, as well. Very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great buying experience

Frank was patient and very knowledgeable. He responded quickly and was able to work easily with our needs. He provided great service after the sale as well. He made this a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best Truck Buying Experience.

Michael Lewis made this experience smooth and easy. He was attentive and not aggressive. I really appreciated that. Along side him was Joe Cornelius and he worked very hard to get to the numbers that I was looking for. Everyone in the dealership worked as a team. I'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Purcase of Jeep Grand Cherokee

Brandon knew the car details and understood our needs. He was courteous and informative throughout the visit. We were not rushed and the purchase process was smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Helpful

Michael Turner, Kim Erickson and Will Conner have gone out of their way to help me with a bad situation from another dealership. They have a large selection of Jeeps to pick from, great deals and a wonderful certified service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Right car for the right price

General was able to get me the best price for my 2015 Grand Cherokee and had me in the vehicle of my choice that same day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.