Reviews
Keffer nightmare experience
Sales manager is in the parking lot physically blocking me from leaving Dealer still has my title registration and extra key . Will not go back physical intimidation is not the way to sell cars!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great Experience
My experience was great and I did not feel like I was being pressured at all. I would highly recommend purchasing a car from here and requesting C.J.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Curtis, Thanks for sharing! We will be sure to share your kind words with CJ. Come back and visit soon!
Overthrow my past stereotype for car dealer!
My husband and I really want to thank Jay Johnson and his manager Nate for helping us bought a mini van. They are very friendly and courteous. The transaction was done in a very relaxed atmosphere. They tried very hard to find all possible discount/special promotion we can get. I am not a person who likes to write review but I felt they should be recognized so that more people can come to them to see a different way of car dealing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service!
I was looking to buy an SUV since I?m new to the city and went to almost all Jeep dealers in Charlotte. In the end I decided to buy from Keffer mainly because of the great service provided by Kim. She was very good at showing me different options and explaining all of the car features. She answered all of my questions and I never felt rushed, even though I?m very thorough and usually spend a lot of time comparing options. She also provided great follow up to some final details I requested before finalizing the purchase. So, if you?re looking to buy a car I would definitely rcommend you ask for Kim!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roberto, thank you for taking the time to leave us your positive feedback! We are glad you chose us as your dealership in the end after searching different places. It is great that Kim provided you with excellent customer service by being helpful, informative, attentive, and friendly. We value our customers and hope that you will continue to visit us in the future! Have a good day!
2018 Ram Truck purchased from Kim Erickson
On a scale of 1-10 (10 being the best), Kim Erickson was definitely a 10. She exhibited professional knowledge and service. This was the second vehicle with Kim and I definitely look forward to her handling my third. I will be recommending her to others, as well. Very pleased!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great buying experience
Frank was patient and very knowledgeable. He responded quickly and was able to work easily with our needs. He provided great service after the sale as well. He made this a great car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Truck Buying Experience.
Michael Lewis made this experience smooth and easy. He was attentive and not aggressive. I really appreciated that. Along side him was Joe Cornelius and he worked very hard to get to the numbers that I was looking for. Everyone in the dealership worked as a team. I'll be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purcase of Jeep Grand Cherokee
Brandon knew the car details and understood our needs. He was courteous and informative throughout the visit. We were not rushed and the purchase process was smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Helpful
Michael Turner, Kim Erickson and Will Conner have gone out of their way to help me with a bad situation from another dealership. They have a large selection of Jeeps to pick from, great deals and a wonderful certified service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Right car for the right price
General was able to get me the best price for my 2015 Grand Cherokee and had me in the vehicle of my choice that same day!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
