Reviews
Volvo XC40
Great communication with staff, quick response and ready to show interested vehicle. Explained features well, buying process was quick and simple.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service except software update
The only thing that could have been better was to assist us in restoring our car settings after a software reset. Still having trouble getting the keys to reconnect to our two driver profiles! Frustrating!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience!
Jeff and Johnny were great to work with. Overall, a great experience and most importantly...I love my new XC60.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wheel Repair
I highly recommend this dealership to every Volvo owner. The staff is friendly and polite. They are also very knowledgeable about their cars. Their service and repair work are EXCELLENT. Not only do they take care of my car; they make me feel that my business is appreciated. I have been a customer with University Volvo for over 20 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Outstanding Purchase Experience
This will be the first time we have owned a Volvo and after shopping around to make a purchase we settled on University Volvo. From our first inquiry all the way through the follow up, we were treated to outstanding service. Mr. Matt Bertone was our first point of contact and he handled every question and concern with professionalism, showing true respect for our concerns and making sure we were one hundred percent satisfied. His level of patience is commendable as we tried to determine what color would ultimately be chosen and explaining that we would go home and sleep on it for the night before committing to a choice. Sales manager, Mr. Jeff Goodman made sure our transaction the next day was smooth, quick and without issue. Although he was obligated to share with us the additional items that could be added to our purchase, he never pressured us to opt for them or attempted to convince us that we must have them. After the transaction was complete and the car was ours, Mr. Bertone spent a decent amount of time making sure we understood the features of the car and were comfortable with them before leaving the dealership. The next day we were contacted via email to make sure that everything was to our satisfaction, make sure we had no other unanswered questions and an offer extended to return at any time if we needed further guidance on operating any of the vehicles many technical features. Overall, this was one of the most enjoyable vehicle purchases I have ever experienced. I would truly without reservation recommend to anyone interested in a Volvo to visit University Volvo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Volvo S60
took my car in for service and was happy with experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
University Volvo
Great car buying experience. The staff made it easy, thorough and a great process overall. I would highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Response
Johnny was awesome! Have already referred two friends. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
XC60 CPO Vehicle
Greg and his team were excellent in regards to customer service and ensuring the vehicle was exactly as advertised. You don't often have the opportunity to deal with a used car manager that has been at the same dealership since 1993. Greg is that guy, and his sincere committment to doing business the right way is what led me to, and will take back to University Volvo. Thanks Greg.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Review of most recent service visit
Service was excellent. Performed in a timely fashion.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
