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Hendrick Toyota of Wilmington

(2,598 reviews)
2024 regional dealer award
View 7 awards
2024 regional dealer award 2024 national dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2019 consumer dealer award

Reviews

(2,598 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota of Wilmington from DealerRater.

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Had a great experience working with John Spence to buy a

Had a great experience working with John Spence to buy a new Highlander! Outstanding service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Melissa, we're happy to hear you had such a positive experience with our team!

Awesome service and friendly atmosphere.

Awesome service and friendly atmosphere. Genesis was great to deal with as was our finance officer. We live the new Grand Highlander and all the accessories that came with it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Louis Kennedy, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Scheduled service for 15,000 miles plus wheel balancing

Scheduled service for 15,000 miles plus wheel balancing and alignment performed in a timely manner. Service personnel both courteous and professional. Dealership service is highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gps1943, we are so happy to read such a great review about Hendrick Toyota Wilmington!

William Sykes in the service department is amazing.

William Sykes in the service department is amazing. He always takes great care of me when I bring my vehicles in for service and this last time was no different. On a Saturday afternoon my truck would not crank. I called William, let him know what was going on and that I would have the truck towed in for repair. When AAA was unable to provide a tow, I called William back and he had a tow truck on its way to get me and when I got there, he had a rental ready to go. William?s customer service and quality of work is second to none.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Athan, reviews like this give us motivation and help us ensure we provide high-quality care.

Tyler Larkin was my service rep.

Tyler Larkin was my service rep. Was very informative and let me know what the service plan was. Great experience, would bring my car back without hesitation .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mikewilmingtonnc, we are very happy to have provided you with such a positive experience!

Fantastic sales person in Kim Wehinger!

Fantastic sales person in Kim Wehinger! From start to finish, she was professional, attentive, and patient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Priscilla Zambor, we're happy to hear you had such a positive experience with our team!

Friendly courteous and quickly able to complete the major

Friendly courteous and quickly able to complete the major repairs. They kept in constant contact keeping me aware of all issues some I didn't even know about, most of which was covered under my extended warranty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Frank, we are so pleased you enjoyed your visit to Hendrick Toyota Wilmington!

Fast service at Hendrick Toyota, answered all my

Fast service at Hendrick Toyota, answered all my questions. Very helpful and nice. Thank you Austin Taylor!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Norma, we are so pleased you enjoyed your visit to Hendrick Toyota Wilmington!

Kim did a phenomenal job getting me the perfect ride

Kim did a phenomenal job getting me the perfect ride after an accident and no way to get to work in a quick and timely matter, and also a great deal !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Th, we are so pleased you enjoyed your visit to Hendrick Toyota Wilmington!

Austen Jones!

Austen Jones! I will be requesting him from now on! He has great costumer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Officer Harris, we're happy to hear you had such a positive experience with our team!