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Hendrick Toyota of Wilmington

(2,598 reviews)
2024 regional dealer award
View 7 awards
2024 regional dealer award 2024 national dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2019 consumer dealer award

Reviews

(2,598 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota of Wilmington from DealerRater.

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Alex Retzer was so helpful and absolutely wonderful she

Alex Retzer was so helpful and absolutely wonderful she is amazing the best! She killed it I loved the vehicle she?s so good at her job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jenell Di Leonardo, we are very happy we could provide you with a positive experience!

Excellent coffee and tea and water available in the

Excellent coffee and tea and water available in the waiting area. Comfy seats and TV to watch to help pass the time. They stay in contact with you, while you wait

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Wjf, thank you for your kind words and this wonderful review!

Edward very professional salesman, found solutions for

Edward very professional salesman, found solutions for our situation and what we were looking for. We had a high criteria what we were looking for and we met it with Edward?s help. Very happy with the choice we made.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael Zaluski, thanks for your praise and kind comments about our team.

Excellent service and competency.

Excellent service and competency. Very communicative and well informed customer service. I appreciate the attention and timeliness. Thank you for helping with a seamless transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Pm, it's experiences like yours that really keep us motivated!

Phillip Zen was so helpful and professional in helping me

Phillip Zen was so helpful and professional in helping me decide which car was right for me. Highly recommend Hendrick Toyota and Phillip! Thank you everyone for making it a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Car Fan, thanks for your praise and kind comments about our team.

Met inside, received prompt attention, agent kept me

Met inside, received prompt attention, agent kept me aware throughout, reasonable cost for service rendered. Waiting area was adequate, nice drink service, personable agent. I will use them in the future vice general oil change service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Surfs Up., we're happy to hear you had such a positive experience with our team!

Dead battery replaced promptly with lifetime guarantee

Dead battery replaced promptly with lifetime guarantee after my call- service rep was helpful & knowledgeable; No apt required with erratic battery and drive in with prompt response

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Herb S, we are so pleased you enjoyed your visit to Hendrick Toyota Wilmington!

This was one of the smoothest car buying experiences ever

This was one of the smoothest car buying experiences ever . Kim was amazing and we love our sequioa ! The kids have so much room and it’s beautiful. Highly recommend Hendrick Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lacey Lemke, thanks for your praise and kind comments about our team.

Edward did very well with selling me a car.

Edward did very well with selling me a car. He was great and provided me well. I would recommend him and Hendricks to all my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mary Mcgoldrick, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Willie Jackson was a great help with buying our new

Willie Jackson was a great help with buying our new vehicle we have been buying from Willie for years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Vanecia Watson, we are so happy to read such a great review about Hendrick Toyota Wilmington!