Reviews
Quick service.
Quick service. Frequent texts to keep me informed. Gave a good explanation of repairs, informed me of tire wear, etc. Very professional service tech. Would ask for him in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Greg, we are so pleased you enjoyed your visit to Hendrick Toyota Wilmington!
Travis was wonderful to work with.
Travis was wonderful to work with. He listened to what I was looking for rather than attempting to sell me something just to sell me something. Because he listened to what I wanted he found me the perfect auto for me. I do not want to leave Jewel out without giving her a big thank you for being so quick to respond to me and get Travis in touch with so quickly. The entire process could not have more flawless and simple because of Travis and Nikki in the finance department. Thanks for having such great people working at Hendrick Toyota. I?ll be back to buy again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David Spencer, thank you so much for your positive comments about Hendrick Toyota Wilmington!
Austin Taylor is wonderful.
Austin Taylor is wonderful. He repaired my key fob quickly and professionally! Amazing service at Hendrick!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol, we are so happy to read such a great review about Hendrick Toyota Wilmington!
It was a great buying experience.
It was a great buying experience. Austin was very knowledgeable and helpful in my buying process. 10 out of 10 experience, I highly recommend buying here
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matthew Blanks, thank you for your kind words and this wonderful review!
Relaxing reading time while my car was being inspected?
Relaxing reading time while my car was being inspected? that?s my review?just a few words. I do not like doing reviews. That is it?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are always more than happy to assist you if anything else comes up. Take care!
Just picked up my 2025 Land Cruiser, thanks to Edward W
Just picked up my 2025 Land Cruiser, thanks to Edward W it’s everything I wanted!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Whit, we are very happy we could provide you with a positive experience!
Went in for an oil change and tire rotation at 10:45,
Went in for an oil change and tire rotation at 10:45, vehicle wasn?t ready till 3 pm. Used to be able to go in and get that done in under an hour but past 3 times has taken entirely way too long whether dropping off or waiting with vehicle
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
E. Calderon, drop off appointments are prioritized differently as they should be explained as drop off and pick up hours later versus a waiting appointment. We will certainly use this as a coaching opportunity for our scheduling team as well to explain it clearer. One of our managers should be reaching out to you about your visit. Thank you for your business.
Why does a standard oil change and tire rotation take
Why does a standard oil change and tire rotation take almost 90 minutes with an appointment? Way too long for a basic service with an appointment
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matthew, we are so sorry that your recent visit took longer than expected. One of our managers should be reaching out to you to discuss your visit. Thank you so much for your business.
Roger Bookall and the manager Chris Ehnes are absolutely
Roger Bookall and the manager Chris Ehnes are absolutely outstanding! They got my vehicle in and out and everything taken care of perfectly and quickly. Amazing team to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Happy Customer, we're happy you found our staff to be so supportive during your experience here at Hendrick Toyota Wilmington.
Fast reliable service at a reasonable price.
Fast reliable service at a reasonable price. Cole was my service representative and he kept me posted on costs and progress throughout the process. Would recommend to a friend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wp, we are so happy to read such a great review about Hendrick Toyota Wilmington!