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Hendrick Toyota of Wilmington

(2,688 reviews)
2024 regional dealer award
View 7 awards
2024 regional dealer award 2024 national dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2019 consumer dealer award

Reviews

(2,688 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota of Wilmington from DealerRater.

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Curtis was pleasant, helpful, and knowledgeable about the

Curtis was pleasant, helpful, and knowledgeable about the product. He was respectful of my wishes for the buying process which made the experience pleasurable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Pat C, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Had a great experience with Kim!

Had a great experience with Kim! She answered all my questions on each vehicle I was looking at. Definitely recommend working with her!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Ruby, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Lana in the service center is great!

Lana in the service center is great! She went out of her way to help me on a busy morning and ensured my car would be ready by the time I needed it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Aj Spicer, we are very happy we could provide you with a positive experience!

Well we just bought a car from Curtis and makenzie

Well we just bought a car from Curtis and makenzie helped us navigate through much of the process. we love the hendricks team. GREAT EXPERIENCE 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Patrick, we are so happy to read such a great review about Hendrick Toyota Wilmington!

Great experience.

Great experience. Curtis was knowledgeable and professional. MacKenzie in the finance office was detailed and organized. Skip was also instrumental in the process and did a great job in sourcing the car. Would recommend your dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deb, thank you for sharing your positive experience!

Curtis was a pleasure to work with.

Curtis was a pleasure to work with. Very professional and explained how the car operated to a tee. McKenzie in the finance office was a pleasure to work with as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jim B, we are very happy we could provide you with a positive experience!

Melisa hatcher was amazing.

Melisa hatcher was amazing. Will return just for her. In and out fast. Amazing job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mitchell, we are very happy we could provide you with a positive experience!

Had a very exceptional experience with Melisa Hatcher who

Had a very exceptional experience with Melisa Hatcher who greeted me at the time of my appointment to have my car serviced. She was extremely friendly and polite. She told me what they were going to do to my car and that it would probably take 30 to 45 minutes. A half hour later she came to tell me my car was ready! She checked me out and I was on my way in my washed, clean car. Melisa deserves much praise for her efficiency and professionalism!! You are very fortunate to have her on your team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Polly Buskirk, thank you for taking the time to leave a review for us at Hendrick Toyota Wilmington. We're happy we could meet your expectations!

Mr. Jackson was very helpful. I called spoke with him

Mr. Jackson was very helpful. I called spoke with him about a vehicle I was interested posted on website. He answered all my questions. It's always a pleasure to have his assistance when purchasing a vehicle. Grateful for the experience and enjoying riding in my Toyota Camry.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mjl, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

Service rep Melisa Hatcher on top of it.

Service rep Melisa Hatcher on top of it. Efficient,courteous and knowledgeable. 10K service performed in good time. Very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!