2013 Ford Flex Consumer Reviews

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2013 Ford Flex
4.7
Average based on 20 reviews
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability
1-10 of 20 reviews

Great, short experience

by from North Haven, CT on April 23, 2013

I'm providing this review after renting a SEL FWD version for 10 days on a family vacation so I can't speak to reliability. I put about 750 miles on in during the time I had it. I've always liked the ...
I'm providing this review after renting a SEL FWD version for 10 days on a family vacation so I can't speak to reliability. I put about 750 miles on in during the time I had it. I've always liked the look of the Flex & read many good things about it. We thought it was great and have moved this up to the top of the list for our next car. Plenty of room for the 5 of us (including a booster seat & rear facing car seat). I'm 6' 2" & fairly wide and I easily fit in the back seat with the 2 cars seats. Something that is a challenge for me in our GMC Envoy XL. Even with the front seat all the way back my knees were about 4 inches from the front seat. It easily fit 7 suitcases of various sizes & a baby stroller behind the 2nd row. It looks like it would handle a good amount of cargo with the 3rd row up because of the "well" area behind it. We didn't use it, but it looks pretty roomy in the 3rd row seats too. The ride was smooth and very comfortable. The tire noise was noticeable, but overall pretty quiet. There was plenty of power at all times even when fully loaded, so I don’t think the turbo would be necessary. We averaged about 21 MPG with a lot of city driving (was at 24.5 on a long hwy stretch at about 75 MPH) all according to the trip computer. Plenty of features even on the SEL trim (like the tri-zone AC and the ability to change the main stereo/info screen and ones for the driver). I realize the style isn’t for everyone but we liked it. You don’t see a lot of them around so it provides some individuality. I like that it’s up higher than a car, but not a really tall vehicle or a big step up like most other SUVs. I can slide right in without going down into the seat like a care or stepping up and the kids don’t have to climb up to get in their seats. It’s more like a minivan without the stigma that goes with it. CONS: The back doors are big/long so it’s easy to hit the car parked next to you when opening. Could have been just my car, but I had problems closing the tailgate all the time. I would think it was shut, get in and the screen would tell me it was open. I thought I was going to break it or dent it trying to close it. Would be nice if there was a handle or something on the outside of the tailgate to push instead of pushing on the thin, metal paneling. The lights weren’t that bright and the fog lights didn’t help much (but the bulbs are easily upgraded). We got stuck in some heavy rain and the wipers couldn’t go fast enough to keep up with it making it hard to see. The stereo we had was ok, but I would pay for something better or upgrade aftermarket. The touch screen functions didn’t respond well all the time & it’s hard to adjust them while driving. Even the function buttons not on the screen (like for the radio & climate control) are hard to find/use while driving. They are barely raised up from the flat panel behind them, so it’s hard to feel for them even which makes you look for them. That probably just takes time to get used to though. Overall I really enjoyed my time with the Flex. It fits my family needs and drives well, so as I said it’s moved to the top of my list and opened my wife’s eyes to something a little different (especially since she doesn’t want a minivan).
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Transporting family

Does recommend this car

5 out of 5 people found this review helpful. Did you?

Love our Flex

by from Sparta, Georgia on May 13, 2016

This is the only vehicle that I have ever owned that my wife truly loves. I admire it also but my wife insisted we get another. It is our 3rd Flex since they came onto the market and all I can say i...
This is the only vehicle that I have ever owned that my wife truly loves. I admire it also but my wife insisted we get another. It is our 3rd Flex since they came onto the market and all I can say is that this is one really fine vehicle that Ford created. Room, handling, road trip, local, hauling. you name it and it can do it. We never had any issues with our other Flexs' so we kept upgrading and now we have a used 2013 SEL fully loaded w/leather, sun roof, and vista roof. Love it! Thank you Ford!
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Just getting around

Does recommend this car

4 out of 4 people found this review helpful. Did you?

Awesome Famiy Hauler

by from Tacoma, WA on January 28, 2014

Wow! This car is awesome! I didn't give it an overall rating of five stars due to the fact that we've only had it for a few weeks now and I'm still getting used to it's unique exterior design. Perform...
Wow! This car is awesome! I didn't give it an overall rating of five stars due to the fact that we've only had it for a few weeks now and I'm still getting used to it's unique exterior design. Performance is great with the EcoBoost Twin turbo engine and handling is quite agile and smooth considering it's size. All wheel drive is a plus as well. My wife loves the park assist feature and the Ford MY Touch system is awesome so far. The voice command is flawless if given the proper command. Read the owner's manual on this feature and you'll be able to operate your vehicle without touching anything except the steering wheel and the door pulls to enter or exit the vehicle. This vehicle is very driver/passenger friendly. Easy to enter/exit and load your cargo. Ford got it right! We really love the ambient lighting feature and you can change the color to match your mood with just a few touches on that big screen that can be easily reached. Ford and Sony got together and made the fonts larger than the previous yr/model so if you do need to read the screen while driving you can do so with ease. I do think this vehicle was a bit pricey but with all the end of the year rebates and zero percent financing we felt good with what we paid. You couldn't get a European vehicle with this option package under 60k! The Flex feels solid and the materials used on it's interior gives it a feel of real quality. The seats are very comfortable and the second row passengers have the heated seat option as well along with reclining and legroom adjustments. The fridge/freezer is a true friend and we love the power folding third row seat option. Fuel economy is adequate once break-in period is reached. We just don't worry about fuel consumption just as long as we are not refueling twice a week; we were interested in the space and practicality of this vehicle. Our choices prior to this purchase were the Lexus RX, Cadillac SRX, Cadillac CTS wagon and the Flex. We chose the Flex because it had everything we needed. The CTS wagon was just too car-like in every way but the Flex was both car and utility with the extra space. Yay! So, go for a test drive and think "inside" the box, this time, if nothing else it'll make you say, HMM, interesting!
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Transporting family

Does recommend this car

4 out of 4 people found this review helpful. Did you?

So Good, there's no Place for Lincoln

by from Des Moines, IA on August 26, 2014

A few years ago, Ford realized it was building the best trucks in the world, but their automotive product was mostly junk. The Flex is one of the results of moving some truck people to the car side. T...
A few years ago, Ford realized it was building the best trucks in the world, but their automotive product was mostly junk. The Flex is one of the results of moving some truck people to the car side. The familiar drop down angle on the original Super Duty side window is prominent in the new headlight and grill assembly. To me, it's a homage to the truck line. Not a bad image to take away considering the F series is the best selling vehicle in America. The F150 is using this same angle in it's headlights and side windows too. Pulling up next to a F150 gives a sense of size and power since you can find the 3.5 ecoboost in either and this baby is nearly 18' long...another reminder that this was built by truck people. Angles aside, this is a traditional box on box design that takes on a low and sleek look from a distance compared the the Suburbans, Explorers, and GMs two crossover twins with back fat. Inside is where this car really shines. Large seats that support your thighs all the way to the knee joint, room everywhere cubbies everywhere, Heated seats, Cooled seats, 2nd row heated buckets that slide and recline and a third row that is basically for kids or adults on a short distance. By the way for a certain 11 year old girl, this is the preferred seat no matter who else is in the car. Overhead heating and cooling that really works assures comfort all through the cabin. What puts this car over the top as the finest highway cruiser in the country is the refrigerator freezer hidden in middle console in the back seat. A phenomenal Sony 12 speaker stereo that blasts, Large comfortable seats with 12 way power power lumbar, power tilt and telescopic steering wheel a smooth ride, nearly 400 hp, adaptive cruise control, make you want to drive hundreds of miles. The small 18 gallon tank makes you stop more than you want. 23 on the highway and about 18 or 19 in town can be expected with the Ecoboost. The bad reviews have come from the people not understanding the radio and HVAC controls. The professional car reviewers are all wrong about the MyTouch Sync. There is a learning curve, but once you understand it's workings and capabilities, you won't want a car without Sync. A few days reviewing a car isn't enough time to understand how this elaborate system works. If you enjoy technology, you will want MyTouch Sync. Right now, Ford isn't selling tons of Flexes and for me, that's a good thing as I don't see myself coming and going all day. If you want a big comfortable car with utility, you can't do a lot better than Flex.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Work

Does recommend this car

4 out of 4 people found this review helpful. Did you?

Nicely Balanced Vehicle

by from Seattle, WA on April 7, 2013

We have a new Ford Flex, and it is just such a nice car. I picked up somebody late at night and they thought they were sitting inside a Mercedes-Benz, it really is that quiet and smooth. The ride is v...
We have a new Ford Flex, and it is just such a nice car. I picked up somebody late at night and they thought they were sitting inside a Mercedes-Benz, it really is that quiet and smooth. The ride is very refined and it's a very easy car to drive. Ours is the Limited Ecoboost, and despite its size it really goes fast. Even our fuel economy is nice, around 23 mpg average in and out of the city. All-wheel-drive fools you into thinking it's a small sedan until you take it into tight corners at speed; then you remember it's a big car. The back seats are just wonderful --I love being able to carry five or six adults without any complaining! The interior is just so practical. We don't have kids [yet] but I can imagine this car would be perfect for any family. Overall this is a very well-balanced automobile. It has beautiful looks, great performance, and has enough room to carry large loads. It can be a pain to park in the city, but thank goodness for the cameras and sensors. I keep getting complimented on its styling and performance. Really shines where most crossovers don't. Prices get high once you add options like we did, but I think the payments are worth it. Well done Ford!
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Commuting

Does recommend this car

4 out of 4 people found this review helpful. Did you?

Value and quality

by from Spring Lake, Michigan on July 8, 2015

Car is loaded, however as usual with any item, or automobile that you may have all the extra's it just means more things can and will go wrong. Such as the rear windows and I guess stress breakage, or...
Car is loaded, however as usual with any item, or automobile that you may have all the extra's it just means more things can and will go wrong. Such as the rear windows and I guess stress breakage, or the rear brakes wearing out before forty thousand miles. Even the costs for repairs seems higher then normal, as the parts if they are available, seems to be also high in costs. The only positive thing I can say about the Ford Flex, is that it does have all the necessary room a growing family would ever need. Including a very comfortable ride, but the mileage is below average and remember parts are costly. Including tires, and tune-ups, but other then that, not for the average or below average income family. For the costs are above average, anyway, up to the family and your choice. Good luck and God Bless.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Transporting family

Does not recommend this car

3 out of 3 people found this review helpful. Did you?

The second Flex I have owned

by from Carnegie ,PA on November 17, 2013

I loved the 2010 SEL Flex AWD that I had prior to buying my new 2013 SEL AWD . Both ran great. Because it has a Frame under it (Volvo D5) The ride is solid and comfortable. I finally had to put rear b...
I loved the 2010 SEL Flex AWD that I had prior to buying my new 2013 SEL AWD . Both ran great. Because it has a Frame under it (Volvo D5) The ride is solid and comfortable. I finally had to put rear brakes on my 2010 Flex at 46000 miles and still no Front Brakes. The only problem was a right front Wheel bearing at 26000 which was covered. Milage locally is 16 to 18 and highway with adults and luggage is 22 to 23.7 per gallon. I hope Ford continues the model.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Commuting

Does recommend this car

3 out of 3 people found this review helpful. Did you?

We Love Flexy

by from Colorado on January 15, 2014

I wanted a mini-van and my wife did not. I also wanted a Japanese brand and was reluctant to look at the American cars. I did look at the Acadia but reviews were not great. After reading up on the Fle...
I wanted a mini-van and my wife did not. I also wanted a Japanese brand and was reluctant to look at the American cars. I did look at the Acadia but reviews were not great. After reading up on the Flex and the decent gas mileage and reliability I bought a 2012 SEL. Bought with 18K miles. Driven 10K miles in about 11 months and NO issues, just oil changes. Highest mpg 26 going to Texas 900 miles. Average MPG around town 17.5. Great Power for passing, even with 4 people. Nice to drive long distances - sits you so upright, like a nice dining room chair, yet comfortable - especially if you are older. Great Visability, good turn radius, AWD good in snowy conditions, and plenty of space. Bluetooth works well and syncs easily. I regret no getting leather seats and a fancier color than silver. I am going to try and dip it this summer for a better color. It's not the most fun car to drive, but it really gets the job done all the way around- space, handling, reliability, snow driving, power, and decent mpgs. We dig our flex, the kids love it too.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Transporting family

Does recommend this car

3 out of 3 people found this review helpful. Did you?

Roomy-comfortable-value

by from Nashville, TN on June 22, 2013

Bought the Flex for transporting my crew (large men) to job sites within 500 miles. Great vehicle! Very spacious inside with individual A/C controls. Rugged upholstery and decent fuel mileage (22mpg) ...
Bought the Flex for transporting my crew (large men) to job sites within 500 miles. Great vehicle! Very spacious inside with individual A/C controls. Rugged upholstery and decent fuel mileage (22mpg) on the highway. It's a great choice for our company. Way more comfortable than our 4 door pickup truck. Love it!
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Work

Does recommend this car

2 out of 2 people found this review helpful. Did you?

Great all round vehicle

by from Florida, Maine on February 24, 2014

Our 2009 Flex just crossed the 90000 mile reading. It has gone Maine to Florida 11 times and has been my wife's car for the past 4 years and we both have enjoyed it for its reliability, comfort and ha...
Our 2009 Flex just crossed the 90000 mile reading. It has gone Maine to Florida 11 times and has been my wife's car for the past 4 years and we both have enjoyed it for its reliability, comfort and handling. We bought it at 26,000 miles and, other than tires, have replaced the battery. Period. The only other issue was the drivers side door handle cover has started to come off, probably a $200 repair. We average 20mpg per tankful and 25-26mpg on trips.I have pulled our 4200 lb boat with no problem. We have had 7 passengers many times with no complaint. After a cleaning, the car still looks like new. Our previous car was a Honda Odyssey. The Flex handles better, quieter, and far more reliable.
Comfort
Performance
Exterior Styling
Interior Design
Value for the Money
Reliability

Purchased a used car

Uses car for Just getting around

Does recommend this car

2 out of 2 people found this review helpful. Did you?