2018 Ford Fusion consumer reviews

140,000 trouble free miles so far. Nothing more than scheduled maintenance. Drives great, acceleration very good with a 240 hp tubo. May get a new one when available.

When I purchased my 2018 Ford Fusion used, I loved my car, and I was so proud of myself for doing it all alone. It felt good to be in a beautiful car with no issues, About the time it was a year old, for me anyway, the problems started. The car started overheating, we started losing a lot of antifreeze but there was no indication of where it was going because there was never any antifreeze under the car. So, I started researching it and found what was called, a coolent intrusion issue. So I called the ford customer service number and was told that my vin number was not on the list and it did not matter if my car was exhibiting all the signs of this problem Ford would not fix it. What kind of xx is that!! Way to go Ford, i know you must be hurting financially so bad that admiting the problem is yours, just might send you to the poor house!! Boo Who! Of course we took the car to a Ford dealer anyway, and they told us there was no recall,only what ford called a Customer satisfaction extended warranty, in regards to this issue, and it had expired, so we were #$$% out of luck!! So, from there I took my car to a mechanic, who advised me the head gasket would more then likely need to be replaced and possibly my engine. I was told a $9000 to $12000 fix. I paid 15000 for my car and I am making payments, I did have an extended drive train warranty that I purchased through the car lot, Hubler Auto in O'Fallon. However, I was told by the mechanic that the policy only paid 5000 and only after my car was disassembled and the insurance company approved the repairs!! He also informed me that if they denied my claim they would not put my car back together unless I was paying for it! So now I have a defective car, we have to check the coolent every day and antifreeze is costing a fortune. So to sum it up, Ford knew there was a problem but did not care enough to put a recall on it and gave a timeline for the customer satisfaction warranty and also put an odometer cap on it. So, after working my butt off to purchase my first almost new car, I am paying 415 a month for a car that could blow the engine at any time! Thank you for nothing Ford. I tell everyone I can about this issue and the way I was treated, I pray my car makes it until I can get it pd down enough to trade it in but I don't believe it will. I loved Ford before this happened I will NEVER BUY FORD AGAIN!!!

I have had mine 2018 Ford Fusion since 2019 and just had battery replaced last year 2024,and replaced brake pads this year 2025 IT IS MAKING ME HAPPY !

Car has 120,000 miles on it and has major issues. Should be a recall issue that can cause the car to catch on fire, but Ford won't stand behind it. Would NOT recommend anyone purchasing a Ford Fusion!!

Have a 110k miles on my 2014 Fusion. It never breaks, just keeps going. Tires, breaks and oil changes that about it. Have the 2.0L Turbo with FWD. When I first got it I put 80k in the first four years but now I live close to work and don't put many miles on it. Out of the 8 years I have it had nothing has broken, beside two fender benders. Other cars I have sold after a few years but this one has been so good I kept it, I'm going to give it to my son when he is old enough to drive in a few years.

I bought this car used, after talking to many ford owners, most were really happy with their Purchase. I Have owned this car for about a year and a 1/2. The transmission already had to get fixed.. A year later the wrench light comes back on and it seems to be a gear shift control module problem or a wiring problem. Of course this isn't covered under warranty. Now the cv joints are bad. I got it with 70,000 miles on it, now has 140,000 I only owned nissans, or honda's or toyota's in the past. It wasn't until close to 200,000 did my axle or other problems needed to be fixed. Those cars were also easier and cheaper to fix. With no help and being on disability, this car has put a stop to me making extra money to buy food, go to the dr or pay for any necessities I need. I needed a reliable car to last me for a while so i can build money up. I really want to thank FORD and the unreliable reviews for making a junk car that i have to keep fixing. This car has put my health at an extreme risk. I am sad that this company will rip you off anyway they can. My other car places would do anything and everything to help me. After talking to a few other ford owners i just met, I also found out thay when they brought their vehicle into a dealership, they came out with more problems with their cars and of course NOT covered under warranty. I also want to mention, the first time i brought my car into dealership to have transmission work done, my car sat there for a month and half not being worked on because an employee quit and they didn't know who the car belonged to, or what it was in there for. The transmission got messed up after an accident. One year later the wrench light comes on. Not covered under warranty. They take no responsibilty. I told them i was sure the control module needed fixing then. As far as corporate, they have a tendency to blow you off. As long as they make money, they are happy.

So I got the 2018 Ford Fusion in 2019. Sadly I got into a wreck and it was totaled. But, overall a great car.s I only had this car for 3 years, originally had 24K miles and ended it with 61K. There were only a couple problems with one being my electric side completely shut off in the road randomly, and I couldn’t move my steering wheel at all. Luckily it was a cheap and easy fix and only took about a day. Other than that I had no problems with basic low tire pressure (which might have been my fault) I am trying to find a 2018 Ford Fusion in my new car search, highly suggest and cheap to insure!

I buy the 2018 Ford Fusion se it’s been a month and half since my car is not working due to shifting problem I call the ford dealer they told me I have to wait 3 to 4 months before they can repair my car it’s like a joke and when I keep calling the ford dealership in the area another dealership told me it’s going to take a months before they can check my car and repairs it hmm that’s so funny cause there is no way for me to stay without a car for a months since I have to work and do my things

This car has given me problems since I first got it from the evap to shift lock new engine put in. Leak from the long block common problem with these from what the dealer told me after I purchased it.

Great on gas, comfortable ride, and some nice features . Love the car, hate the dealership! Car only came with one fob and no security code to access the locks