2024 Lincoln Nautilus consumer reviews

My new 2024 Lincoln Nautilus purchased at Norm Reeves Lincoln in Cerritos, Ca on 11/1/24 has been at the service dept. for a total of 7 weeks. One week with Francisco from service dept. returned still not fixed, then again since 12/30/24 and still in the shop for only one issue, when connecting to phone I can hear them but they can't hear me. When taken car back again to the Service Foreman Eddie Pulido he never contacted me till 5 weeks later after I tracked him down. Spoke to numerous employees about situation even the General Manager Kevan Juergans 3 weeks ago but no word back from him. Assistant to the GM Marisol Rivera was helpful at one point but later ignored phone calls and messages. Client services has a case # on this but have informed me they cannot force dealer to contact or assist me. They also recommended me to pickup my car and take it to Caruso Lincoln in Long Beach. On February 12th Juan Prado Service Manager who I never heard from told me to pick up my car within 48hrs or my rental will be reported stolen. It took them 7weeks to hold my car and tell me it cannot be fixed and I have to wait for a software update. Norm Reeves Lincoln has to be the worst car dealership in So. Calif. Seriously it's not the salespeople that aren't helpful it's the rest of the thoughtless and unprofessional staff. Don't make the same mistake as I did, if you want a Lincoln go elsewhere.

The car is a wonderful step forward for the Lincoln brand. The screen is the perfect blend of capability without distraction. Ignore the reviews about bad dealerships as it's about the car and not bad sales people. It's sylish, capable and comfortable!

My new 2024 Lincoln Nautilus purchased at Norm Reeves Lincoln in Cerritos, Ca on 11/1/24 has been at the service dept. for a total of 7 weeks. One week with Francisco from service dept. returned still not fixed, then again since 12/30/24 and still in the shop for only one issue, when connecting to phone I can hear them but they can't hear me. When taken car back again to the Service Foreman Eddie or Eduardo he never contacted me till 5 weeks later after I tracked him down. Spoke to numerous employees about situation even the General Manager Kevan Juergans 3 weeks ago but no word back from anyone. Assistant to the GM Marisol Rivera was helpful at one point but later ignored phone calls and messages. Client services has a case # on this but have informed me they cannot force dealer to contact or assist me. They also recommended me to pickup my car and take it to Caruso Lincoln in Long Beach. On February 12th they told me to pick up my car within 48hrs or my rental will be reported stolen. It took them 7weeks to hold my car and tell me it cannot be fixed and I have to wait for a software update. Norm Reeves Lincoln has to be the worst car dealership in So. Calif. Seriously it's not the salespeople that aren't helpful it's the rest of the thoughtless and unprofessional staff. Don't make the same mistake as I did, if you want a Lincoln go elsewhere.

My new 2024 Lincoln Nautilus purchased at Norm Reeves Lincoln in Cerritos, Ca on 11/1/24 has been at the service dept. for a total of 7 weeks. One week with Francisco from service dept. returned still not fixed, then again since 12/30/24 and still in the shop for only one issue, when connecting to phone I can hear them but they can't hear me. When taken car back again to the Service Foreman Eddie or Eduardo he never contacted me till 5 weeks later after I tracked him down. Spoke to numerous employees about situation even the General Manager Kevan Juergans 3 weeks ago but no word back from anyone. Assistant to the GM Marisol Rivera was helpful at one point but later ignored phone calls and messages. Client services has a case # on this but have informed me they cannot force dealer to contact or assist me. They also recommended me to pickup my car and take it to Caruso Lincoln in Long Beach. On February 12th they told me to pick up my car within 48hrs or my rental will be reported stolen. It took them 7weeks to hold my car and tell me it cannot be fixed and I have to wait for a software update. Norm Reeves Lincoln has to be the worst car dealership in So. Calif. Seriously it's not the salespeople that aren't helpful it's the rest of the thoughtless and unprofessional staff. Don't make the same mistake as I did, if you want a Lincoln go elsewhere.

The entire car is controlled via the computer screen. The computer screen has the following serious and sometimes dangerous issues: 1. Finding the appropriate link on the screen and its subcategories while driving can sometimes be impossible and distracting; 2. The screen often goes blank and I am unable to use any of the controls; 3. Often when I start the car many of the screen controls have reset including the clock, radio and GPS which has happened to mine 8 times in the past 5 days; and, 4. When the sun is bright and shines from left or right of the car it is impossible to see the screen due to the black background which reflects the sun and blanks out the controls whether wearing sunglasses or not. I am relatively computer savvy but I hate this car due to the computer screen and cannot wait to get rid of it and drive something safer and less annoying.

2024 Nautilus fails to provide the Lincoln ride the brand is known for. I'm in the process off loading mine asap. The vehicle does many things well but going down imperfect roads comfortably is not one of them.

Because of my age, 82, making a decision to transition from a traditional large sedan to a mid-sized SUV was a serious decision. It was also serious because this may be my last car of my lifetime. The 2024 Nautilus might be characterized as a young man's car. There is its extraordinary collection of technologies, its one-of-a-kind electronic wrap-around display system, and its multitude of new safety features. None of them are daunting to manage and none should overwhelm a senior driver. Lincoln did not substitute luxury with bells and whistles and neither did it sacrifice one bit of reliability with style. The Nautilus was purchased after comparing it to all of its head-to-head competition and there are no regrets. If this is to be my last car, so be it.