Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service department and we are going to use you for all of our service needs.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I purchased a certified pre owned Infinity and had the most pleasant car buying experience of my life! The representatives were exceptionally courteous and went above and beyond in all measurable ways! I would recommend consulting with Oleg and Patrick before purchasing your next vehicle!
Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!!!! He deserves more money and more vacation time and maybe even his own assistant to do the scut work.
We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser???s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive.
I had a great and professional salesperson name Thomas Robinson. Due to my crazy schedule, he was very accommodating. We communicated primarily by email. I told him the car I was looking for and he listened closely and had one delivered to the dealership.
Go to Honda of Troy and ask for Thomas Tom Robinson.
Chris, the service rep who helped me went above and beyond anything I could have expected in orderfor me, a traveler from out of state to be able to continue my trip. My car was in need of a part he couldn't get right away and I needed it asap, he managed and he managed to get my car fixed ahead of his estimated schedule. The who experience made me wish they were my local Nissan Dealer. If I lived in the area they would be the dealer I'd go to every time I needed anything.
Everything was great! Everyone was super nice and very communicative (worked with Brad and Kevin) - very quick to answer any questions I had. I felt like the whole process was just so easy, and I never felt taken advantage of or felt like I was being talked into anything I didn't want to do.-
After bouncing around to several car dealers we almost didn't go to Fox. We were so disappointed with how we were treated at the other stores we just wanted to go home and shower. We drove through the Fox parking lot and had trouble finding an open spot so we parked on the side street on Aprill Dr. We started to walk the used car section when we were greeted by Jay who turned out to be the manager. We were actually kind of short with him because we assumed he was like the others. Boy were we wrong. Within a few minutes he had us telling him about the horrible day we had and actually got us laughing. He told us about a used Honda that he thought would be perfect. After looking at and driving the car, he showed us the service records, Carfax report and some comparison prices to other Honda's so we could see the deal we were getting. He was more then fair with the price but to put us at ease, he offered to shoot baskets with us for an extra discount. They have a basketball Arcade game in the showroom that was a blast and my daughter, who the car was for, took him for another $500 off the price of the car. I am pretty sure he let her win but she had fun. We bought it on the spot. Our only regret was not going to Fox first but it will be our only place we will go from now on. Great job by Jay and the Fox store in Ann Arbor. Its nice to know Good people do exist at car dealerships.
My sales person, Doug Buchanon, was thorough in showing me the 2017 ATS I found listed on Cars.com. The appraisal of my trade-in went quickly and we reached a deal soon after. I was happy with the experience.
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