PERFECT, PERFECT, PERFECT!
November 5, 2018
I was NOT in the market for a new car today. I heard a radio advertisement for a different Nissan dealership, offering a 2016 Rogue or Altima for a great monthly price with zero down, zero interest. I was curious, I contacted this (other) dealership to ask questions. I was treated as if I was a bother. No answers. NO customer service whatsoever. No problem, I am not in the market. Later, the details of this seemingly impossible deal still on my mind, I called Harbor Nissan, asked to speak to a salesman. Tom Rusch took my call, answered all of my questions about how dealerships work and how this amazing deal from the other dealership worked. I told him more than once I was NOT in the market for a new car. He continued to speak with me until I was satisfied. NEVER any pressure to come in, fill out a credit app. Nothing. PURE customer service. All my questions answered, my curiosity satisfied. End of conversation. I called back a few minutes later because the prior conversation was so easy and friendly, I asked Tom if he would indulge me and run my credit just out of curiosity as I have never in my 30 years of driving bought or owned a brand new car. "Of course and I will call you back in five minutes." Tom called in five minutes with good news. I pressed the issue, can I get the Rogue for this price with no money down? For these terms? Still just curious. The answer was YES! A brand new car, on MY terms, with the payment I wanted and done in less than 90 minutes from handshake to leaving the lot! Never a hiccup in the entire process! No surprises. No bait and switch, NO pressure! TOM gave us his personal cell phone number with instructions to call anytime with ANY concerns. Sat with my wife in the car as long as it took for her to understand how to use the amazing technology this car is equipped with until she was comfortable. Alex, the manager was just as amazing and helpful. Prior to today, my impression of car salesmen was not very favorable. These two gentlemen I would invite to my home for dinner! THANK YOU SO MUCH! We will be back.