Used 2023 Audi Q7 for sale near Laurel, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Excellent experience at Jim Coleman Toyota/Cadillac. Brendan Coleman, Ben Lare, Ben Hernandez, and Michael Jaffee were all a pleasure to meet and deal with. They worked with me to make sure that I could secure a vehicle with proper financing and at a very quick pace. The overall experience dealing with them was excellent!

Everyone one was very nice, waiting 2 1/2 hrs for my oil change was a little too much for me although I do realize they were very busy but they did rotate my tires and oil change that being said, they did take good care of me to make sure my suv is running great so Thank you Koons Chevrolet

They were very helpful and very professional the dealership was very clean and the dealership inventory was updated I would buy my car from the dealership if I could

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

Had a great experience working with salesman Jonathan Molina and the finance team. Koons offered the best price and made sure I received a competitive rate. They also didn’t add in any ridiculous fees (I explicitly said no maintenance package at the beginning and they respected that).

We bought a car and worked with Tommy and he was very helpful and his communication was great. This was my first car purchase at this location and so I will be back again when I need assistance with a car purchase.

Matthew Ryan answered the phone when I called about a pre owned vehicle at the Audi dealership. There were complications with getting my husband in whose name we had a car loan to the dealership. Matthew brought the car to our home. We did all the paper work inside with the help of George Awad on the hot day. He returned to the dealership, got the VA plates and returned. He "ubered" back to the dealership. Customer Service doesn't come better than that. He gets 10 stars! Thanks for the help, the ingenuity, flexibility, and ability to accommodate us. We needed it.

On 12-23-24; I had the pleasure of working with Darren Badillo (sales rep), Corey Davis (GM) and Stacey from the finance dept. When I say I received A1 service would be an understatement. This dealership and the employees made buying a car seem like walking in a pizza shop and ordering a slice of pizza (that simple). We got started at 10am and I walked (drove) out at 10:48am with a 2019 Mercedes E53 AMG. I highly recommend anyone looking for a vehicle to buy at VINS MD and ask for Darren.

Mike Hallahan is super capable and knowledgable. Highly recommend him to all of our friends.