Jason Craft was one of the best salesman I have ever worked with, he paid attention to detail and answered all my questions and kept the whole process of buying my new Jeep Renegade a fun an exciting experience.would recommend Jason Craft to anyone needing a new or used car!
More spacious than Ford or Chevy
by Baltijoey from Baltimore, MD
January 13, 2019
I love the room of my 2018 Ram 1500 Crew Cab. It is somewhat difficult to get into for older people like my grandma because of how high it is but once inside it is spacious and gives everyone plenty of room
I had a very nice experience buying from Hyundai. Mrs. Cynthia was very sweet and helped me with all of my questions. I was welcomed with smiles and I didn’t have to wait on someone to help me. I appreciate Jordan for helping me find the perfect vehicle.
Fun car to drive.
by JeremyB from Burley, ID
January 14, 2019
This car drives as nice as it looks. Its fast and still gets decent mileage on the highway. The interior still seem to be a bit dated, but it all works.
This is the best dealership in South Carolina and the best I have done any business with anywhere. Dealerships everywhere could learn from them. From the moment you walk in, to purchase, service or even buying a part they are the most helpful and courteous people you could ever work with. I have been a customer for quite some time and plan any future purchases to be from them. I can not recommend them highly enough.
So far, so good
by Regular guy from Fort Payne, AL
December 5, 2018
I bought an off-lease 2017 with 36k miles. I've driven it for a couple of months and love it so far. The auto stop/start takes a little getting used to, and if I'm going through a drive thru I sometimes pull it down into Manual just so it doesn't stop and start so many times.
The exterior styling turns heads, and the interior is very luxurious and comfortable. It's a true pleasure to drive, and the automatic braking has already prevented a possible collision in a parking lot. The lane keep assist is also a great feature, especially if you are someone who gets sleepy driving.
This is my fifth new E Class Mercedes in over 21 years. All from Carlton Motors because I have been a satisfied customer. When asked why not a different brand, my response is the same. The service has been wonderful with Sammy Hood, the cars reliable, and the salesman treats me with personal interest. This time Robin Rollins was the best. My call went to Rodney Maddox and he listened to my needs even though he was busy. He said that Robin would call me back. Within minutes Robin called and told me everything that I needed to know and by the end of the evening, I was ready to buy without even seeing the car. That is how much trust I have in the dealership. Robin even volunteered to bring the car to me and he did. He spent three or four hours showing me how to operate all of the new features. I am grateful that such a dealership as Carlton Motors still exist and I love my new 2019 E 300.
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
The car was offered at a fair price and the sales staff tried their best to accommodate all requests. I was able to complete the purchase in 24 hours (which was important since I traveled some distance). A friend (and long time customer, Karen Pepper) recommended them, and so far, it's been a pleasant experience.
Stand out wheels
by OldManlooking good from Philadelphia, PA
November 19, 2018
Great car for those summer drives. Top up or top down you look great. Safety of a hard top, but the open air of feeling cool.
We have had a wonderful experience purchasing our new car. We were shown all cars we asked about, all questions were answered very clearly, we drove all cars we wanted to try. The car we wanted was found and delivered very quickly. The folks who work there are professional. We will come back for another car.
Should have returned it within the week!
by Irishfan0629 from Duluth
December 17, 2018
From the time I purchased the car the brakes have squealed like a pig being tortured when they are cold. Brought it back and was told that they were aware of the situation and were waiting on a recall or fix. Okay, I can be patient. Several months later, nothing resolved. Talk to a different mechanic and he directs me to a fix that Mercedes is aware of! Take the vehicle back to Mercedes only to be told that since it's a wear item they don't cover it. Had I been told up front that they were not going to correct their problem I would not have kept the car. Oh well, lesson learned...back to Lexus!
Top of the line helpfulness and friendliness from all!
by HB from DealerRater.com
June 8, 2018
The professionalism, knowledge and friendliness of my sales advisor, Pablo Goycochea, capped a wonderful buying experience. Most importantly, the helpfulness and advise has continued after the sale. Indeed a Five Star experience all around!
3 major mechanical failures in under 50K miles
by NeverAgain Mercedes from Sparta
October 18, 2018
3 MAJOR engine failures, service mechanic says it's "engineering problem" w/tight tolerances
Horrible driver interface with navigation and phone and ipod. Pairing doesn't always work
I leased a new GL 450 three years ago and I have really enjoyed it. Bob Brackett and Brian found the car I wanted and I was very pleased. I just leased my second vehicle, a GLS 450. These vehicles are hard to get and they did a great job getting what I wanted again. I also sent a friend to Bob and he leased a GLS, and I would not hesitate to any friends or family to Bob Brackett and Carlton Mercedes Benz.
My CLA 250
by CAROL from Newport Coast
January 10, 2019
I have had a lot of more expensive Mercedes (luxurious) and sorry i decided to choose a less expensive model as it is disappointing for a Mercedes. It is noisier, has fewer amenities, etc.
Pablo,the sales advisor was very helpful and did a great job.he got us the car we were looking for.answered all our questions.the whole team was great.have been with carlton for almost 10 years
Great car but has some ridiculous cheap flaws
by fipenna from Miami
July 6, 2018
- Fantastic piece of engineering, amazing engine and 4 wheel drive
- Very comfortable and full of "toys" in its base version
- Very good riding and driving sensation
- How can an almost $60K come with Halogen headlights (the yellow old style headlights you remember from the 1990 Accord)?!?!
- They charge extra for the navigation sd-card..... again, it's an almost $60K and it doesn't come with navigation from the factory..... and if you want to buy the sd-card from MB they'll charge you $650 on something you can buy somewhere else for $150
- Trunk is smaller than the competition
This was a very pleasant experience from beginning to end. No high-pressure sales, no running back and forth to "talk to my manager". Robin was friendly, informative and helpful. I love the car and believe I was treated very fairly.
Most reliable smooth car
by Kausar from IL
November 17, 2018
Great ride with AMG wheels plenty of leg room premium package leather seats beautiful white color smooth reliable ride auto stop and adjust speed sensing other car speed around
Third MB bought from Carlton Motors. First time dealing with Sean Deibert. Sean was a pleasure to deal with. Enthusiastic about Mercedes cars. Very professional. Didn't leave anything out in explaining details about my new car. Would recommend Sean to anyone.
the remote starter doesn't work
by Phillybarbo from Fall River, Ma
January 12, 2019
Beautiful, comfortable, navigation is a trip, needing winter tires when living in cold states there is a heavy noise in the rear when first taking off and turning, and living in New England the remote started stinks
Customer service worked with us well. Even gave us a rental to avoid wait. Very clean and professional!would recommend this dealership to anyone seeking to buy a new or used auto!
Come on.. it's a Honda so you know it will last!!
by RegT from Edmonton
January 12, 2019
This car has exceeded my needs and expectations. Even for an LX edition it still has extras like A/C, heated seats, tinted power windows, hondalink and appleplay capabilities and is just an overall user friendly reliable car. Mine is standard which was hard to come across nowadays and still has that classic smooth honda shifting I remember. Going from a Dodge Ram 1500 which was in no way reliable this car is a godsend and allowed me to get out of vehicle debt simply because it won't leave you stranded with the proper every day maintenance and tlc. Buy it, you will not regret your decision.
Brought my car in for a service campaign update and I was worried about a noise from the transmission and their technician was able to determine where and what is causing it. They corrected the problem and no worries. Thanks Toyota of Greenville!!
Great summer vehicle
by IReview from Chicago,IL
January 8, 2019
This is the first truck i have ever owned and it is a great all around truck. It is very reliable and has never left me stranded. although it is not a 4x4 the towing is still excellent. Ram did a great job with this one.
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