As Always, I was able to get an appointment for my car to be serviced very quickly.
Andy and Tammy are always pleasant, helpful and efficient. The work was done while I waited this time and I was surprised at how quickly it was done. It was nice having coffee, TV and Wi-fi available in the waiting area also!
All in all....another good experience.
Very friendly and always on schedule with job performed well.
Thanks
2019 Ford Edge Titanium Review
2012 Ford Fusion
by Jim from Buda, TX
May 13, 2019
5
This car meets all of my expectations for personal comfort with the seating design, the leg room, and technology. The performance is outstanding. Driving it is an wonderful experience.
I own a 2008 Jeep Wrangler Rubicon and a 2013 Jeep Grand Cherokee Summit. They are both good quality vehicles, however, what actually makes them that way is the support and impeccable service they get from the service dept.
Starting with service advisor Julie Ashe. Dealing with Julie is like interfacing with a family member. I'm always greeted with a smile, but more importantly, it's the can do attitude shared by everyone in that dept. (Chad, Ray. etc.).
A vehicle will only be as good as the maintenance it gets, and this is the reason why I buy and have the cars exclusively serviced at Jacky Jones.
2019 Dodge Grand Caravan SXT Review
Upgraded from the Dodge Journey
by mamabear from Turlock CA
May 11, 2019
5
We are a family of 5 with a 15 year old, a 12 year old and a 7 year old, who are all growing at amazing rates. We had a Dodge journey for a few years but outgrew it so we went with the 2019 dodge caravan. It drives very similar to the journey; smooth, good pick up. The interior has so much more room though!! The kids love that there are outlets everywhere to charge their electronic devices and they even love the dvd player (even though they all have their own phones or ipads). I definitely wouldn't base my purchase on reviews from people who have only rented it: we all know how rental cars are treated by people.
This is a great choice for a family looking for an afforable minivan.
at north georgia ford you are greeted as a customer would like to be greeted, not attacked by a group of vultures. not only are you greeted with a smile, you feel a sense of friendship,by somebody who really cares about you getting whats best for you and your family,the reason for that is because tim ford who owns and manages this dealership is a hands on dealer who will in every case help his customers from the time they walk on the lot til the time they 9 out of 10 times drive off the lot with a new or used car, truck ,suv,boat, or mobile home of their dreams with a smile on their face,just as my family has done at least 10 different occasions telling others of their great expeirance with tim ford and his professional team at blueridge north georgia ford great job guys keep up the good work, it is hard to find in todays world i live 510 miles away and would make the drive if it was 2000 miles away,because mr. ford has a one stop shop dealership,
2016 Ford Transit Connect XLT Review
Nice vehicle and good on gas
by Gardener from Cambridge
April 29, 2019
5
This vehicle is for my business and it has saved me money on gas from my old Ford E series van much smoother riding vehicle and much better on gas
My fan blower actuator door broke and making noise
by Mike and Stephanie from Fairhope, AL
December 3, 2018
4.5 (68 reviews)
While on my honeymoon in Blue Ridge GA my inside fan started making a loud noise when the blower was on high and vibrated the whole dash! So I called North GA Ford to make a service appointment. They got us right in and diagnosed the problem right away. Unfortunately it was a broken actuator door to the fan blower. The service manager Brian gave us the bad news at first which was a day and a half fix once they got the part there. Since we were only gonna be here till Friday on our honeymoon we wouldn't have time to fix it here. And it would have been an expensive fix since my truck was out of warranty. A few minutes later Brian came back in with great news saying that when they put it back together without the broken part that everything would work as normal except the recirculating air switch for the cabin inside/outside air and that we didnt ever need to fix that if we didn't want to! Such great news and especially since it was our honeymoon and first time in Blue Ridge! Plus while we were there they fixed a recall which was pending anyway! So it was a great experience with really honest and nice guys at North GA Ford! I highly recommend them to anyone with a repair or service need.
2016 Scion iM Base Review
Awesome commuter car
by Audi fan boy from Chicago, il
March 28, 2019
5
I use the Scion iM for commuting as I have a high performance car for fun and driving in nice weather. The iM is the perfect commuter car for me. Great features for the price, very reliable and economical both in terms of good miles per gallon and low maintenance requirements. Not the quickest car around but it’s more than adequate for commuting and will cruise at 80MPH with ease. its also very quiet inside for an economy car. I’m very happy with the car.
I been dealing with my broken car, but a friend of my recommends me these place and he was right, the crew did an excellent work in my car! Thank Eric and Karen,
2018 Ford Explorer XLT Review
newest car I have ever owned and I really like it
by Kathy from Erie
May 8, 2019
5
perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.
You already know! I love my New "Black Ops" Truck. Thanks guys, I couldn't have had a better experience. #F150s #NorthGAFord
Mike Mike
2003 Buick Rendezvous CX Review
First car
by Person from Home of the sox
March 25, 2019
3
Interior design was great for me, loved how it drove very smooth and great on bumps. Great for someone with a family or someone with little ones. Felt safe and like Suzy (that was her name) could take a hit, just like her owner:)
Working with North Georgia Ford was a very pleasant experience when purchasing my new 2017 F350 King Ranch. Jeff Ellington made my purchase seamless, comforting, and easy. I was in and out in just a few minutes. Their facility is impressive and the owner Tim Ford is a genuine gentleman that was very appreciative. These guys have my business for year to come. Thanks North Georgia Ford for making this a memorable experience.
2019 Ford Transit Connect XL Review
Great fun to drive.
by Jarhead 68 from Strawn, Tx
March 29, 2019
5
I have 10,000 miles on my van and have enjoyed every one of them. It is nimble, comfortable and easily maneuverable I tight parking spaces. The large the seats fold flat providing a large load area. Driving my van reminds me of the Volkswagen van of the 60s but with more power.
We bought 2 new cars the same day from another dealer nearly 3 years ago, one for my wife and one for me. This way we have reliable transportation with factory warranty for a few years, at least. My F-150 had a service light indication for AdvancTrac and began experiencing 4 - wheel drive shifting complications. While still under my factory 3 year / 36,000 mile warranty, I chose Jacky Jones Ford and made an appointment to leave my truck with them for diagnostics. They ordered the part(s), completed a 49 - point inspection, asked me about my preference in a new set of tires, and called me promptly when my truck was ready. Although it was tough to leave my truck with them for a day or two because I depend on it so much for work and family. I was pleased with the work performed and left with the confidence and assurance that my truck was back in good order! I will shop Jacky Jones for our next 2 Ford's, considering they took care of my truck just as if it were one of their own.
Bill Sutton Jr. is an awesome salesman. I have nothing but good things to say about him. Even though we have not struck a deal yet I will be giving Bill a call very soon.
Mario Garcia
2018 Ford Transit-350 XLT Review
Terrible acceleration due to transmission!!
by IGDS from IN
April 14, 2019
3
I think it’s a just okay for a cargo van but transmission is not good when getting on express way or accelerating getting onto express. Not to mention poor gas mileage.
Dealt with Bill Sutton and explained what we were looking for. Jacky Jones had the 2016 F350 Lariat Dually 2-wd we were looking for. As we live in Cartersville, an hour and 45 minute drive, we wanted to get some details ahead of time. Bill worked to get us some numbers based solely on the VIN(s)...yes, we were trading 2 vehicles in on 1...and my description. When we arrived, the truck was ready for us to test-drive and the appraiser was right on the spot to get the numbers done. The end deal was even better than what we discussed on the phone and we are the VERY happy owners of a beautiful 2016 F350 Lariat Dually . The wife has already taken it to Florida (yes, it is actually her truck) to visit the grandkids and she loved the drive down there.
The entire process was professional (even with the new computer system being installed that day)...when the IT guy said, "Hmmmm, haven't seen that before but we will get it fixed", he was back in 5 minutes with the correct keystrokes!
Thanks, Bill and the rest of the team!!
Jeff & Sharon Morrill, Cartersville, Georgia
2018 Ford Taurus Limited Review
Excellent ride
by Stars rule from Ft Worth TX
April 27, 2019
5
Great styling. More than ample power. Bargain pricing of all time. Makes an E Class MB look small and dull. Buy one now before they are all gone forever.
We were on our vacation and had a problem in a nearby town and were referred to this dealership from Auto Zone in Cleveland. The folks at Jacky Jones were extremely helpful and friendly. They ordered the part that was needed for our car, did the repair the following morning, and we were on our way! We were so thankful that Dodge had a dealership close by where we were staying. There was no charge for the service. Charger (2018).
2019 Chrysler Pacifica Touring Plus Review
My first new car and I absolutely love it
by Linda E from Englewood, FL
May 14, 2019
5
I have been looking for a vehicle comparable to my other vehicle and this one was perfect, I love the large Navigation screen, and the comfort, plus it looks great
I really didn't know what to expect when I went to Jacky Jones Ford to look at a "used" 2016 Ford F-250. The people there were friendly, knowledgeable, and honest. The trade-in brought more than I expected, and we cut a deal very quickly. The paperwork process was quick and easy. I would highly recommend Jacky Jones Ford for your next car purchase!
2015 Ford Transit-250 Base Review
Far Superior to Econoline Models
by Blanche from Northville, MI
December 20, 2017
5
This cargo van drives like a car not a truck; easy handling, far superior gas mileage to it's competitors. You won't be in the shop once a quarter or more like a Sprinter! It's Ford Tough! Just wish I could have had the CD player and the GPS at the same time.
Cruise Control Not Working, Auto Trans Not Shifting Properly
by 2002RAM2500CumminsOwner from DealerRater.com
December 3, 2018
4.8 (270 reviews)
Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. They listened to me and diagnosed the problem on my 2002 RAM 2500 with Cummins DIesel and Automatic Trans as a strange electrical magenetic interference with the "hot" wire to the Auto Shift Solenoid, coming from the Alternator. As crazy as EMF interference from the Alternator causing the Transmission to shift erratically or NOT SHIFT AT ALL SOUNDS, they were right and saved me $200-400 or more for a new rebuilt transmission. They really know their stuff, and are honest, trustworthy and concerned about the customer in the Service Department.
2014 Dodge Grand Caravan SE Review
Have had problems with warning lights being lit.
by Mattiej from My. Pleasant
May 14, 2019
3
It runs ok but , periodically the warning lights come on ( too often). It goes out before I can take the car to be checked. This is annoying.
Rated reliability 1 because I’m no longer comfortable driving this vehicle.
I was pleased to find a dealership with country hospitality and hopefully this will be a good working relationship for years to come. I gave them only four stars because of the manufacturer service bulletin for correcting the condensation within the right side headlight cover has yet to work. ( they replaced or open the vents on the backside of the headlight as directed by the bulletin) but so far it only vented my wallet of money. I???m hoping Jacky Jones will refund me the cost.....and go after the manufacture on my behalf. But Mackenzie hasn???t followed up with me, as she said she would after seeing the repair didn???t work with her own eyes.
2019 Jeep Cherokee Limited Review
4th Jeep I’ve owned and I’m loving it
by Kayd44129 from Parma, Ohio
May 10, 2019
5
Roomy with a nice ride. Lots of great tech features. I have the TrailHawk edition and the exterior detailing is sharp. I love this ride.
I began my search for a new vehicle Christmas week. This started with internet cruising before I contacted your dealership. I called Lamar Elrod because my son purchased a Mustang from him a couple of years earlier and our experience was very positive. I told Lamar I wanted an F-150 Crew Cab and the equipment I desired. He searched his inventory and offered a couple of units that came close but weren't exactly what I wanted. Lamar said as expensive as a new truck was, he would keep searching until he found a truck that would make me truly happy. On Christmas Eve morning I provided Lamar with the VIN of a truck at a SC dealership that had the equipment I sought. He researched that unit and began an inventory search of nearby GA dealerships. Lamar's search proved fruitful. He found a truck equipped exactly as I requested, that was even my wife's preferred color. Lamar's efforts represent the epitome of great customer service. I told Lamar he outdid himself, and that was the truck I wanted. He put me in touch with CJ Campbell, your business manager. CJ was personable, professional and knowledgeable, determined to please. We agreed on price and financing quickly. This purchase was represented by a half-dozen telephone calls and a few emails. On New Year's Eve - Eve, I saw the truck for the first time when I drove to your dealership to finish the paperwork. I left in my new truck. This was without a doubt the most efficient, seamless vehicle purchase I've ever experienced, made so by Lamar and CJ of your staff. You will certainly receive my future business, and I've already recommended your dealership to several friends and colleagues. I guess the old adage is true, "trucks, like eggs are cheaper in the country". Certainly more friendly!
2016 Ford Explorer XLT Review
Great everyday car
by Gavin C from Tampa FL
May 14, 2019
4
Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.
They got my business because RC Greer responded to my Facebook post when I was irritated with dealers just wanting to sell me something off their lot. I "built" the truck I wanted on the Dodge Ram website and posted it on Facebook. RC responded with the best out the door price and was happy to order the truck for me. I got precisely the 4500 Tradesman truck I "built" on the website. I love it!
2017 GMC Yukon XL SLT Review
Solid Vehicle
by Will from Duluth, GA
January 21, 2019
5
Solid Vehicle and safe for the family. It rides good and is reliable. 4WD give you some versatility. I have enjoyed the large SUV very much.
(DE12312011) I found the certified used car on their website. The next morning I received a call from a very nice and professional salesman. I told him my situation and what I could and couldn't do. Between him and the finance manager, they met all of my terms. They had me driving the car I wanted within hours. I'm so happy with the car and with the buying experience.
2019 Ford Fusion Hybrid Titanium Review
Great gas mileage
by Commuter from Atlanta, GA
May 12, 2019
5
I purchased this car because a friend recommended it, the good gas mileage, and the price. On my first long distance trip, my first tank i got 47 mpg. My second tank I'm averaging 50.
I want to thank Jacky Jones, Kent Pardue and Charl Sosebee for the best car buying experience I have ever had! This dealership is the most honest dealership I have ever known.... They go above and beyond with customer satisfaction. I could not be any happier with my new 2015 Ford Mustang GT.... Jacky Jones Ford shows true integrity... which is hard to find in this day and time. I will buy all my cars from this dealership for as long as I am able to drive. Thank you again for showing me that good honest car dealers are not a thing of the past. Highly recommend Jacky Jones to everyone who is in the car buying market! This was the least stressful buying experience I have ever had.... Thank you all!
2019 Lincoln MKC Select Review
Great Car
by Donna - MKC 2019 from Alhambra, CA
April 10, 2019
5
Great handling and riding car, but then it's a Lincoln. It has a CD player in it, which was a main consideration. The stereo is fantastic with 3 extra speakers in the front compartment. I'm a long time customer of Lincoln and will continue to be.
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