Excellent Service Team
November 5, 2018
While I didn't purchase my 328XI from Laurel BMW, I have used the repair facilities over the past two years and I have to say that this is by far the most professional and accessible shop I've seen in all of my years of driving. The staff is friendly, knowledgeable, open and honest. When a repair is quoted, the price is right on the money and delivered as promised. Is it inexpensive to have my car serviced here - not at all - but since the staff is really on top of their game, I won't look elsewhere. Plus I can actually have an open and honest conversation with the service techs if I have questions or concerns - where else can you go to get that "plus"? I've dealt with mostly these folks and want to acknowledge them: Tracy Yeager - consummate professional and very, very good at what she does. Makes people feel welcomed and makes the customer feel confident in the staff. Seth - great tech - very open and very honest - highly recommend him to work on anyone's car. Bill - provides great conversation and fun to talk with while he drives me back and forth from the dealership/work - down to earth and just a good man to talk with. Bill Smith - met him twice at the dealership - seemed to genuinely care about how I was being treated as a customer and very easy to talk to. Most owners could care less about the customer as long as they're making money - my experience was quite the opposite. Openly said if there are any issues to feel free to contact him or anyone else to get issues resolved. Overall, just a great place to deal with!