Service Advisor: David Spang
November 5, 2018
I liked the service experience for the following reasons:
David Spang is an exceptional service professional who treated us with respect and
provided thorough and instructive specifics regarding the unique vehicle issue we
experienced. At the conclusion of the service, he sat in the vehicle with us and
reviewed the potential cause of the problem, the service provided to eliminate the
problem, and the sequential steps we should take if the malfunction recurs during
our thousand mile trip home to New York State.
David was thorough about answering our questions, patient, and reasuring regarding
the vehicle service intervention.
Even though we were strangers from out of state David treated us as a valued customer
and took as much time as necessary to make us comfortable and satisfied.
All of David's explanations were clear and very instructive in nature. It was evident
that his technical and analytical skills are at a high competence level.
In conclusion, we have owned four BMW X3 SUV's and he may have provided the
best service we have ever received, not only because it was BMW knowledge but
also because of his people skills.