Used 2017 Buick Encore for sale near Lyons, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

I leased this 2017 Encore in 2017 after the lease was up I bought it. Now in 2024 I am just putting tires on it. I put a new battery in last year. That's it! I change the oil. I have read the bad reviews and am surprised. To be fair I drive in town and 6000 to 7000 miles a year.

Joey Dalporto assisted us with our purchase of a used Buick Cascade. He was very approachable and helpfully answered all our questions. It was a great car-buying experience.

I have had this car since 2017. This is the first car ever that I have owned, I like the fact that it is simply economical and efficient around the city. The only thing I have done is that the engine has something wrong with it very now and then. But overall it's the best car I drive. I would recommend this as your first car because its economical.

Everything went very well for me, good car and very friendly staff, a very good experience

Car has been good have had it for a couple of years but Now both doors on passenger side will either lock or they won't. And I feel like that's a problem.

Their is no other place to go if your in the market for a used car, Ed and Sam are amazing. It's all about making the customer happy, they provide outstanding customer service, and they make the whole process very easy, no stress at all.

Great car! Quiet and smooth. Bought a 2017 Sport Touring in 2020. No problems so far. Looks beautiful too. Best buy ever! Thank you Buick!

Great customer service.Thank you Fil, Greg and Ulises for making every step as easy and hassle free as possible,Quality vehicles at reasonable prices.

Fantastic! I purchased used, low mileage. It’s been excellent, I’m extremely happy I purchase this vehicle, and I got a great deal! Can say that I may be a Buick owner for life, or at least a GMC owner. My wife purchased a 2020 Chevy Equinox, and she feels it’s the best car she’s ever owned!

Great Cars and also good service. Vincent Vega was very helpful thank you Vincent for all your help. This is our third car from Castle Buick GMC. We loved thank you .!

Nathan and Kevin was great. They made the car buying experience very simple and made sure that all of my questions were answered. Im very happy with my new Envista.

Employees are not pushy, very understandable, fast service. Even had to talk to the parts department and they are the best. Bought our new car and it took less time then we thought. Highly recommend Webb Chevrolet.

We had a fantastic experience working with Lance at Countryside Nissan! He was honest, helpful, and truly went above and beyond to accommodate us—especially since we were driving in from 3 hours away. The SUV was exactly as described, runs like a dream, and was priced very fairly. Everyone at the dealership treated us with kindness and respect, which made the whole process smooth and enjoyable. We couldn’t be happier with our purchase and will 100% shop at Countryside Nissan again. Thank you for making this such a positive experience!

We've worked with Tony before & he is very knowledgeable & knows just what we like.

I got a great attention on all my needs they got service on all my cars 3 in total and treat my just like a family member