Truly Caring & Amazing Experiencei
November 5, 2018
My mom referred me to Melissa at Garber after I totaled our only vehicle. We needed vehicle desperately and Melissa, Juan and the rest of team helped and worked with us to get us into our new vehicle. They knew we didn't have a vehicle and that Steve needed to get to work on Monday, especially since he started his new promotion. So while we didn't receive financing on Saturday they let us take home the vehicle we were looking to buy. We came back Monday our cosigner didn't work out; so we got another one to come and see if they could, that didn't work either. They told us if we go to our bank we would have a better chance at get the loan we needed, they told us to take car with us; plus that way if the bank wanted to check it out we had it there. This made four days with their vehicle that there was no definite answer that we would be financed for it. How many dealerships do you know would do that for someone? We truly amazed and grateful. We went to bank Tuesday after Steve got out of work they approved us but not for the full amount. And we only had a certain amount to put down, once our tax refund came in, which wasn't until the next day. It wasn't enough. We called Melissa to see if she could go down on price. Her manager, Juan, said yes they could do that for us. And that they could wait for the refund to come in for our down payment. We were so relieved, it lifted a lot of stress off us. Thank Melissa, Juan, and the rest of your team for your help, understanding and patience. It was amazing experience. You made a stressful situation a lot easier on us so thank you. We definitely will be back when Steve's ready to buy his truck. We will definitely be referring people too! Plus you guys had some awesome oranges and popcorn!