Curtis Hannah and Troy Inman were great in sales helping us get what we wanted and thanks to Jarrod Tofte for help with the media system.....a great team! We had a very good experience and would recommend The Ford House.
It started with Will sending me an email and he was with a customer when I got there. Kevin immediately s s flawlessly introduced himself and asked I???d we could look and tear drive till Will was free. Off we went! Getting back to the office Will was free and they both sat with me, were polite, extremely knowledgeable and courteous! I never felt rushed and we were able to agree on what I wanted, what I was comfortable spending and because of the incoming rain, set me up for Monday to get the car detailed! They both called me the next day to see if I had any questions, concerns or needs. They made me feel important and part Of the family!! They are simply the BEST!!!! Chris in finance was super cool and not pushy. I told him my budget and thankfully due to his hard work, I left with my 2018 Honda CR-V happy about the choice but impressed that these three young men were so wonderful!! Eriously recommend them any day!!
Traveling on our vacation across country, got a major unexpected issue with our car. It definitely took time to diagnose and fix it, but they did a great quality job, changing the whole engine. Peter took a very good care of us, walking through every step of the process. Thank you!
If you want an easy and honest experience at a dealership definitely request Mr. David Craft at Patterson???s Auto Group. From the moment we called the store (due to living out of town) to making the deal he was 100% honest with us and made the decision???s very easy on us. We will definitely be using him from here on out.
The sales personal was informative and helpful on price negotiation as well as trade value. I would recommend him to anyone looking to purchase a vehicle. The finance portion could use some improvement.
The dealership was clean and all of the personnel were very friendly
I would have given this five stars except for the last minute high pressure sales job on extended warranty and prepaid maintenance. While I think these products have value I personally don't like the idea of wrapping them into the financed vehicle price and basically adding interest to an already expensive option. I f they want to sell them it should be at zero interest on a separate agreement. I personally do not like having only a few minutes to look over options before making a commitment. I prefer to take several days to understand and compare the offerings as well as look a reviews. This dealer ship is not alone in this tactic, as I have gone though similar situations each time I have helped my daughters purchase car's or I have purchased one. I would still recommend this dealer ship to friends and family.
Recently took my vehicle in for routine maintenance. In the process one of the mechanics identified that there was a nail in one of the tires. I was quickly informed and the issue was reminded. Was very impressed with the quality of work/preventative maintenance that was provided. Thanks to the staff at the service department, good business in action.
Always a pleasure to deal with Joey and Patterson Honda! Prompt and accurate replies to any question I have. Tony Neal and Levi McClanahan have got you covered in the sales department too! No hassles and no unpleasant surprises ever. Only straightforward honesty!
Both of the fellas that helped me purchase my car, had great attitudes, good salesmanship qualities and experience to help me settle with the choice I made. However there???s certain procedures that coincide with how a dealership is to be run, that I understand, however before I hear about a cars features and all the extra inventory a car has on it i???d like to be more impressed with the way it runs and how dependable it is over anything secondary. Beating around the bush is a quality I don???t personally enjoy but either way they were both a thumbs up from me!
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