Used 2021 Cadillac Escalade for sale near Pinehurst, TX

It stands to reason that the atmosphere at a luxury showroom would differ from the chaotic, high-pressure environment at most dealerships ... and such is the case here. I inquired online about the SUV I was interested in, and was promptly contacted via text (at my request, no phone call) by Walter Dillard. We were warmly greeted on arrival, and the test drive went well. Two other cars were on our short list, and we advised Walter that we'd contact him if the '19 XT4 Premium Luxury was our choice. There was absolutely none of the typical annoyances when leaving most places without pursuing a sale ... no manager, no "price is good for today only", but rather a thank-you, with the hope that we'd choose the Cadillac ... never even went back into the showroom. After checking out the other possibilities, we decided that the XT4 was the best of the bunch. Meeting the following morning, we further explored the tons of features (Walter really knows his products) and sat down to begin what is generally a tortuous, confrontational experience. To our delight, the negotiation was calm and very professional. Even the offer for our trade-in was realistic. The usual back-and-forth-to-management thing played itself out, and we came to terms on probably the third exchange. We'd like to have paid a bit less (who wouldn't) but given the fact that they included free vehicle pickup and delivery for service (including a loaner), as well as the first three oil changes (full synthetic), it was fair compensation. This is not to say that Peacock is immune from some "car game" practices. The Certified XT4 was priced at $X, but an additional charge was added for certifying the vehicle, along with a "reconditioning fee" (isn't getting it ready for sale a cost of doing business?) and "dealer service fee" (I thought dealer prep was a thing of the past) ... so we're now at $X plus about $3k. We're savvy enough to scratch those items out, but many people aren't. Funny thing, though ... they manage to reappear, while the drive-out price remains as agreed. Fun and games with numbers! We were paying cash, but had to transfer funds. This was a Saturday, so we offered to apply for financing in order to drive the vehicle out, paying it off when the transfer clears. The Finance Manager, Skeen Mathias, offered to let us take possession of the car that day, while providing a UPS overnight envelope, so that we could forward our check when the money became available. We were also informed that Tom Peacock will provide three bonus perks at no cost: key replacement, interior/exterior protection and collision deductible reimbursement (there are limits, of course). We were obviously more than pleased. Overall, Tom Peacock is a really good place to buy. Walter Dillard is a genuine sales professional, and will treat you as the intelligent and informed consumer you are ... but just watch out for the add-ins.

Nice vehicle very good family truck 68,000 miles very solid have not had any major issues comfortable and ample power like the options great power pulling boat

I have purchase several cars from Tom Peacock Cadillac. Customer Service is excellent as well as the Service Department. I have always been a satisfied customer. The manager/sales was Ben who deserves 5-stars as well as Ron-in the service department they have both displayed impeccable Customer Service and patience to the service/sales for their customers. Great Service Always!

I am shocked with all these negative reviews. I"ve had mine 3 years and no issues. Kids love it, it's got so much room it's ruined other cars for me. This car gives you everything and more than a Range Rover offers, I know this for a fact because my Fiance drives one. Great functional car.

They told me the 8 year old car I was buying was as n good shape. That was an understatement this car was phenomenal in like brand new condition. This was my first online buying experience of a car over 9 hours away (by car). Needless to say I was apprehensive. I am a picky car person like them clean all there and looking like new. All I can say is mission accomplished- great car great dealership!!

We just purchased the 2021 Escalade Sport and it's been a wonderful addition to our family. The looks from inside and out are amazing with the updated features throughout. My family is very happy about the new car with it's spacious interior and the drive is very smooth for being such a big luxury SUV. Cadillac did a wonderful update on their flagship SUV and we're very glad to have to tow our 4 kids around.

Service was roughly an hour and a half. The customer lounge area allowed us to sit and wait comfortably. We also received a coupon from the dealership which made our visit inexpensive.

As a previous Escalade owner, and the current owner of the newly designed Navigator, and the 2020 CT6 sedan; my recent experience purchasing the 21’ Cadillac Escalade Sport has been second to none. I purchased the upgraded leather seats, and options including the premiere 36 speaker sound system. The vehicle is smooth riding, technologically advanced, and has unique features including the air bag system. People haven’t stopped complimenting the vehicle, and it’s been a fantastic experience. Plenty of room, and lots of fun to drive!

John Benke makes dreams come true. Lester helped me build the best 992.2 spec. He went above and beyond at every turn. Byron made all the paper work fast and easy, in and out in 10 minutes. Thanks Porsche North Houston, Lester, Byron, and the man John Benke. I’m grateful!

Much improved over my 2017. Super tech. Great ride. State of the art styling rear entertainment set up was approved by Mt grandchildren. Nice car!

After searching for a good month for a used vehicle I finally found a dealership that would work with me with my trade in value, Laurel Williams and the sales managers moved mountains for me trying to get into a vehicle I wanted. I highly recommend Bayway Cadillac of the woodlands, top notch customer service and a pain free buying experience! Thank you! I will definitely be coming back for the next vehicle purchase.

Thank you Tom Peacock Cadillac Service Department for taking care of the issue with my car and the great customer service. OUTSTANDING is the word for the good work and service. No doubt I will be back when I need my car serviced again. GREAT JOB! Evonne S.

The service and staff was great. They helped me find the vehicle of my dreams. I definitely recommend them. You will not be disappointed. E

I very recently bought a 2025 LYRIQ from the Sewell family. I have exclusively driven Acura’s (10ea) for the past 15 years but decided to take the plunge and go all electric. Acura didn’t have a good option, so I did my research and settled on the LYRIQ as the best option balancing design, reliability, and the features I wanted. I tried a dealership in the far North Houston area and while they were nice, they lacked follow up when I decided to make a purchase. I then tried Sewell and am so glad I did. I have to say it was the most hassle-free experience to buy a new car in nearly 50 years of experience. My salesperson was Cailee Thames, and she was fabulous. She answered all my questions, and I very quickly got what I think was an exceptionally fair price, based on my research. I never had to go through the traditional drill of “let me get the sales manager” who then wants to upsell. I dealt only with Cailee. Since I needed my wife to come back and make the final decision, I was prepared to pay a deposit to hold it, but Cailee said that’s not the way they do business. A handshake held the car for several days before we could get back. Everyone I came in contact with was very professional and focused on the customer. All the closing documents were done online and provided in print form. Of course, the car was flawless, inside and out. About a week after I got the car, I decided I wanted to get the Tesla charger adapter. I called the closer dealer, and they quoted me $400+ so I went back to Cailee who got it for me at $225, as we had discussed earlier. I live a long way from them and wanted it shipped to save the drive and expected I’d have to pay for shipping, but no, the parts department said they would take care of it, and it went out the same day. So, my bottom line is that the Sewell dealership does treat you like a “customer for life” from the beginning of the experience. I can highly recommend buying from Sewell, even if they are not the closest to you. And if you’re lucky enough to be assigned Cailee, you’ll be even happier .