New and used 2026 Cadillac Escalade for sale near Macomb, MI

It waS pain free. Salesman Wes Howland did a great job. I would recommend him.everything went smoothly. Wes was very friendly and knowledgeable.

Very professional dealership Love all the interaction with the sales reps and also the finance guys. 10 out of 10 in my book keep up the good work!

Everyone at Serra is great to work with, I have worked with Scott Gould for many years and many vehicle purchases and every time is above and beyond any expectations. Scott is very knowledgeable and very easy to work with. Overall a A+++

Cadillac Novi it was a great choice to add Leo to your team. He is very patient, compassionate, great listener, professional and everything a car dealership need. A good salesman is not one to just sale a car, it’s also making sure the customer is happy. Everyone was super nice and helpful. I will definitely be sending referrals to Leo. Thank you Thank you sooooo much.

Prestige Cadillac Customer Service Good Evening I would to personally thank our sales representative Mr. Henry Flakes for his Outstanding Customer Care and Service he provided to my husband and I during our visit to Prestige Cadillac. Mr. Flakes went above and beyond to ensure we were kept abreast of action, activities and fact finding during our decision-making and purchase of a 2024 CT5 Cadillac. He called to inform us of all changes and requirements to include the tire locks. My husband wanted to know if the CT5 Cadillac came with tire locks and Mr. Flakes stated the 2024 CT5 Cadillac did not have tire locks but locks could purchased for an additional fee. Mr. Flakes explained the tire locks would be a special order specifically for our CT5 Cadillac. Mr. Flakes placed our order immediately upon our request to purchase the tire locks. Mr. Flakes also provided extensive service to beyond duty hours responding to queries and questions from my husband David concerning the dashboard lighting. I Appreciate and Thank Mr. Flakes for all of his Assistance and Customer Support. Thank You Prestige Cadillac for hiring Wonderful Employee's that exudes excellent Customer Service. Sincerely, Mr. & Mrs. David Lee

At Prestige dealership the customer service in my opinion is awesome . At the service desk for your vehicle , I seem to get service from Dominique and Adam who is very upbeat and very informational. The entire staff has been professional and concerning. The salesman by the name of James Chubb is very good with the information that will get you in a vehicle and pulling out the parking lot with one.. Thank you so much Ladies & Gentleman and Please Keep Up The Good Work…!!!🙏🏽😇👍

Great Service! My salesperson was amazing! The whole process was very smooth. The dealership was very accommodating and exceeded my expectations. I am enjoying my new vehicle.

Lonnie was one of the best salesman I’ve ever dealt with and the overall experience at the dealership was amazing

Monica is great to work with, and a wonderful person to top it all off. Monica is easy to communicate with and very quick to reply to questions/emails. Monica always goes above and beyond to assist her customers. I have been working with Monica since 1998 and have purchased or leased probably 6 vehicles from her. I cannot give enough praise for all Monica does, and just the kind, caring, understanding person she is.

Kelsey was at lunch when I've arrived but was smiles and asked about my service(s) my car was due for. Just an Oil change was needed, she did an overall maintenance check up on the computer since my last visit. Told me about the conditions of Wiper blades & tires, since we are going into early fall season. I appreciated that. Teresa had the day off, Kelsey stepped up and filled some big shoes, Thank you Kelsey for listening to me and telling me what's due in the coming maintenance mile marker chart. I'm very happy customer doing business with Serra Kia as of 9/02/2025

I just switched from a Tesla S. The best vehicle buying experience i've ever had! Ask for Brandon.

I've been going to Serra in Washington Twp for years and can honestly say that I've never had a bad experience. They've always been able to get me in on short notice and fix the problem immediately. I go there for everything car related now because I know that I'm in good hands. Wouldn't go anywhere else!

Great experience dealing with Jeff and Martin! I will definitely go back and buy from them

Wonderful experience every time. My husband and I only shop here! If you are in the market for a new or pre-owned Cadillac - go see the team here! You wont be disappointed!

My wife and I were out shopping for a new vehicle. We had heard that Cadillac of Novi had some good prices on XT6s. Our lease on our 2022 Acadia was up and we wanted something of a similar size as the new Acadia was now on a larger platform. We walked in and were met by Matt Lee. Matt was extremely helpful with looking at our options for an XT6. We found a model and color that we liked and we took it for a test drive. We started talking numbers and liked what we heard. We had some time while Matt was running some numbers and so we looked at the other vehicles in the showroom. We saw a very cool Lyric and checked it out. We noticed the sticker was a bit higher than the XT6 so we thought it was out of our price range. Matt came over and walked us through some of the cool features in the Lyric and said he would give us some ballpark pricing because there were some good incentives. We were surprised by how the incentives lowered the price of the car. We had some very straightforward negotiations and Matt found us additional incentives and Matt and the finance manager, Tim Hemingway, came back with very aggressive prices. The figures were better than any I had seen online. Timm was a pleasure to deal with as we signed the lease agreement. Matt and Cadillac of Novi exceeded our expectations. They have taken great care of us and made a usually stressful experience into a pleasurable one. We highly recommend Cadillac of Novi.

I just want to say that working with Eric Boitos to purchase the 2023 Cadillac CT5 that I just got was a great experience. Eric was a professional in all ways. Timely responded every time. I have dealt with a lot of sales people over the years and Eric is at the top of the best.