My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
Joan Billings is an awesome Sales Consultant! She goes out of her way to ensure our needs and wants are met. Joan follows through on promises. In addition, she is extremely knowledgeable on products and services.
We recently purchased a 2016 XC 60 from Suburban Volvo and Jon Smith who handled our sale was a consummate professional . He covered all aspects of the sale and we were more than pleased with the entire process. We highly recommend Jon in the sales department. Go and pay him a visit if you want a great deal and things handled professionally and hassle free. Dan & Connie Krueger.
This past Saturday was our very first time looking at cars over at Suburban Cadillac. John Pewinski greeted us immediately and listened to our needs. Not once did he make us feel pressured in any way. He was very personable, professional, and patient. He made our experience a great one for my family and we will definitely see him again when it is time to purchase another vehicle.
Kip helped us recently purchase two new cars, nearly effort free and very quickly. We weren???t planning on getting into a new car for a few months, and he enticed us and made it extremely easy to get into a new car faster than we had thought. Very good experience here.
Had a great experience at Somerset Cadillac! Efficient and knowledgeable and worked out the best deal with me! Notified me of discounts that were beneficial and decreased my monthly payments. I highly recommend them if you are in the market for a new car or SUV. Ask for Rick H.
I leased a new Cadillac. I got very comptetive price, good service and timely delivery. Abe took me for a ride and explained the features so I had on hand experience. He took the time giving me on hand experience in using the various options to get through audio, radio. phone etc. I strongly recommend Suburban Cadillac.
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
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