I inquired on a vehicle and received a very prompt response through both phone and e-mail. Unfortunately, the vehicle that I was interested in had been sold earlier that day. They apologized for the inconvenience and even gave me a time frame for the ads to be removed.
I received a follow-up a day or so later to see if there was anything else they could assist with. I have my heart set on a very particular vehicle, so I declined, but the extra effort was appreciated - even more so because they have not continued to reach out after making it clear that I'm out of state and not looking for anything except that particular vehicle make / model and options.
very comfortable and dependable suv.
by vernag from olathe, ks
August 5, 2018
it is very good vehicle. some of the operations of the many settings are too complex and hard to understand. the settings are difficult but great once you get the hang of it.
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
by Jonrae from Sykesville , Md.
January 2, 2019
This vehicle has low mileage and we think we got a great deal. Very clean car well taken care of.Love the wheels that are on it
Came to test drive a Regal Tour X as it appeared that such a vehicle was most likely to meet our current wants and needs. Christian was most helpful and the test drive went well. Decided to wait for a vehicle (already on order) which seemed more likely to match our preferences. Informed promptly when it arrived, drove it an completed the purchase with dispatch, thanks to Christian and Jon.
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
Very Satisfied, Turned in a 2016 CTS, and released a 2019 CTS.
Most UNRELIABLE car I've EVER owned
by TammyV from Earlville New York
June 20, 2018
This car had a starter put in it before we bought it. We were not told upon buying it. It has a intermittent no start problem. It stranded us 9 hours away from home the day we bought it. Cadillac customer service is a joke. They would not pay for our hotel or rental for when we were stranded. I do not need the money it is the principal that they would not pay for something that was caused from buying one of their products. They will not put a new starter in it because it is only a intermittent problem. I got a case # from Cadillac and they closed the case without the problem being resolved. Mind you the vehicle has less than 9,000 miles on it. So either I stick with a vehicle that is not dependable or I replace the starter at my own cost . Mind you I e-mailed Cadillac Customer "don't care" service 5 times called at least 9 times before I actually got a person to talk to. Not once did they respond to my e-mails. I am beyond frustrated and disappointed with Cadillac. If they had stood behind their product I would have been very happy with the vehicle. But knowing they do not I will not buy another Cadillac and this is not my first one I have owned.
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
I drive over 300 miles to come to this dealership and these service consultants specifically. I won’t take my car anywhere else. I trust these guys completely with anything my car needs- they don’t try to sell you anything you don’t need
by Scalade from Boston MA
December 19, 2018
I’ve owned a number of SUV’s over the last 30 years, including BMW, Mercedes, Land Cruiser, Ford Expedition and others, and this is the most comfortable and powerful of them all. Plenty of room for your passenger and equipment
On 2011 my wife and I visit Feldmann import to look at pre owned BMW, long story short we not really happy with the treatment from the business manager, so we left the dealership. And yesterday 7 years later we give Feldmann Import another try.... And WOW ... what a change Esther Odland and Haley Amundson they are AMAZING. Esther so patient and answer all the question we have. And the one thing that blew my mind is .... they stay 2 hours passes the dealership business hours so we can drive our new Mercedes home that night. Again Thank you and hopefully Feldmann Import always treat every customer with the same respect.
by Kevin from Dallas, TX
November 17, 2018
We’ve had the car for 1 day now. It has been great. Time will tell but it’s a 2018 Cadillac Escalade so the name speaks for itself.
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
We absolutely love it!
by Brian from Temple Terrace
January 4, 2019
This is the nicest car we have ever owned. We traded in a Yukon Denali and thought this would be the same but a little nicer and it is completely different. The touched of class inside and outside of the car make it a beautiful car we enjoy driving.
My wife and I hadn't purchased a vehicle in 20 years, we were due for an upgrade from our 97 4Runner. After extensive research, we decided on a Macan S. We reached out to multiple dealerships via email, Adam from Porsche of Chandler was the first to reply and the most helpful. Subsequently he was always prompt and informative in communicating. Our initial plan of building out a new Macan S didn't work since 2019s weren't yet available and the 2018 run was done. We then changed gears and test drove a used, CPO 2018 GTS in the sapphire blue we were interested in. We fell in love and Adam made the buying experience as minimally painful as possible. Adam was professional, knowledgeable and non-pressured. Helps when what you're selling is such a high quality product. We appreciated Adam and Ginger staying late on Friday night to help finalize the purchase (with no pushy upselling). When the car was ready (after window tinting and detailing), Adam delivered it to our house in North Scottsdale (40 minutes away), in time for us to take it up to Sedona for Thanksgiving. That confirmed their commitment to high end customer service. And our new blue stallion is fantastic! Few things in life live up to the expectations, our Macan GTS exceeded them.
Awesome hands down
by Escalade tp from Rochester ny
January 13, 2019
All 8 Escalades I had were awesome I’ve owned other brands from Bently Benz Jeep still
Love my caddies the most listen people all cars companies have service bays less issues with my Escalades rock on
I purposely avoid dealerships due to all the hassles, but my experience at Earnhardt Cadillac Chandler was amazing. I saw a vehicle online and made some tentative contact, not expecting much as I had not bought from a dealer in over 25 years. Everything worked out in the process and I have my new-to-me vehicle which was awesome. The team, Peter, Andy, Luke, had everything ready for me so when I drove in from Tucson, all I had to do was inspect, drive, sign and head home in about 30 minutes. Awesome experience.
Terrible transmission and engine problems
by Jeff Irwin from LA, CA
July 23, 2018
I think if don't get a lemon, this vehicle is amazing. I bought a lemon. Cadillac is offering a vehicle swap but asking for usage fees that add up to around $950 per month and ive only had this vehicle for 6 months. When test driving, look for a bad shift between 1st and 2nd gear, this is the tell all for a lemon. Engine stalls for no reason multiple times, very unsafe. They do not back their brand and want to be paid, once for the lemon and again for the replacement vehicle. they do NOT stand behind their brand at all, very disappointed. This is my 8th GM vehicle and my last GM vehicle after seeing how Cadillac handled the collateral swap
I was browsing through Ghibli on cars.com and saw one that I liked from Scottsdale Ferrari. Minutes after I emailed the dealership for more info, I was contacted by Demian K. I drove over there to do test drive. He guided me very well. I was buying this as trade-in, but the quote I proposed wasn't reasonable. Maybe a chance still there to negotiate but will see.
Best Car I Ever Owned
by Danial from Ashburn, VA
December 20, 2018
This 2012 Cadillac Escalade Premium 4x4 is a must drive. If you don't own one you really should. I love the power of this Escalade and I love the feel of driving it. Handles very well on highway and turning ration is good.
We purchased this vehicle the first of October from Master Cadillac in Aiken, SC. Adam Rodriguez was a salesperson. It was such a wonderful car buying experience. The Escalade drives like a dream. I would HIGHLY recommend the 2015 Escalade and would HIGHLY recommend Master Cadillac and Adam!
Jeffrey Martinez, Kevin Lynch, Harry Perez are all Top of the line, A1, and Saints! Cadillac of Greenwich is an amazing establishment with an amazing group of people. They made the process pain free, as the car buying experience can be painful. My family, and I couldn't be happier and highly recommend Cadillac of Greenwich and the big 3 Jeffrey, Kevin, and Harry.
Great ride! Drives like a dream!
by DRizzle79 from Baxter, MN
November 21, 2018
I love Cadillacs.. This is my second Escalade and they are great reliable vehicles. All the bells n whistles with safety and convenience features you could want!!
I brought in a used vehicle I just purchased knowing it had some issues with it. Brian understood right off the bad that I wasn???t trying to drop a bunch of money into it. He did however tell me everything that was wrong with it and cleared up some issues about what I ???thought??? was wrong with it. Anyways, I got all the work I needed done and didn???t break the bank and I felt super comfortable and happy as my car just feels a lot better than when I picked it up. Also I haven???t really met someone his age who is as professional! 5 stars I???ll be back.
Beautiful and Spacious
by pmomma2012 from Houston, TX
August 24, 2018
We purchased this SUV because we wanted the extra room with 2 kids in car seats. Love it! Even though it’s 7 years old it drives like a new vehicle. I love the size of the vehicle, and I love how smooth of a ride it is. It doesn’t hurt that it’s gorgeous on the inside and out! I look forward to toting my little ones in this Escalade for years to come.
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