Used Cadillac cars for sale near Hoffman Estates, IL

Firas was very professional and knowledgeable.There was no pressure to buy a car from this dealership.

I have owned Mercedes GLS, Lincoln Navigator, Infiniti QX80, and now Escalade ESV. The Escalade has been my favorite. I now have 120,000 miles on it and have only had to replace shocks. Electronics work beautifully, it is unbelievably comfortable, and there is nothing like the looks of an Escalade! My only complaint is the well-known 1st to 2nd gear occasional kick from the transmission. Dealer has looked at it multiple times (flushed & reprogrammed) with not much luck. 2WD most of the time and throw it into Auto 4WD when Ohio winters hit and this thing eats snow and grabs the road like you wouldn’t believe. Have never even switched it to 4High or 4Lo. Well done, Cadillac!

Ross in Service is one of the best in the business! I have been to a ton of dealerships over the years and his attention to detail and professionalism stands out by far. He also gives that gold star service to everyone that comes in. Service was super professional and speedy! Ross was more than helpful!! I had a great experience and will be back soon!!

Excellent handling, very maneuverable, very tight turning radius, decent fuel economy, great infotainment system and navigation, great paint job, very comfortable seats. Very satisfied with my XT5.

I want to give a 5 star shoutout and big thank you to Raphael Ebisi and the folks at Napleton Downtown Chicago. Our experience here was best in class for communication, test drive, and the entire sales process. Raphael was an amazing host to us and it was a pleasure working with you. We found our perfect EV car for a unbeatable price and want to thank you. If you are shopping for a car, you'll be taken care of here.

Brain Salazar was my salesperson. He did a great job showing options and explaining the types of vehicles they offer. For the most part the team were professionals when interacting.

Great communication from the sales consultant. We got responses both during and after business hours

We love our XT5, it drives great and looks great. The only thing is the navigation. You have to plug in your cell phone to get it.

Great experience here. I called, said what I wanted. They got me exactly what I asked for next day. I wanted to buy American, what’s more American than Ford. Big thanks to my guide thru the process Stan Gibson. Great experience, will recommend to others.

Bought the ‘19 in ‘18 off the lot at 90K- have never held onto a vehicle this long. I can not upgrade this model- better then the ‘23 thanks to world issues that affect vehicle manufacturing. Excellent ride, comfort, and superior durability. My vehicle is pristine and l love it. 40 years old, over 25 brand new purchases and this one is still a daily driver!!!

Jayden was phenomenal. Very well spoken, knowledgeable. Also s/o to Jose for helping with the finance.

3rd XT5 have had no issues with '19 & '21. Current our '24 is experiencing automatic braking and cruise control issues. The vehicle is in the shop to be fixed. This issue has caused crashes. Our experience was shocking with the system slamming on the brakes while moving. Ido hope Cadillac gets this issue corrected. We are very apprehensive when driving and will be since this occured.

My sales person at Castle Chevrolet was Tony Twall. He was awesome to work with. He answered all my questions and was very knowledgeable. I have to say that this was the best vehicle buying experience I have ever had. My next purchase will be with the Castle dealership in McHenry IL and I will ask for Tony to be my sales person.

The Luxury and comfort leveli is not the same that. people got from the early 2000's and earlier models.Disappointing and makes you wonder why you are paying an upcharge over a basic gm or chevrolet of same size just for the name

I had a flat, it caused rim scrapping on both tires on drivers side, I called Brennen and brought the car in and this morning Patty called and it was a nail and they could repair tire and have rims fixed. I am so happy, that they always go above and beyond to service my car. I recommend if you’re in the market for a car, start at Rosens and for all your service needs call Patty. Thank you!!! You guys are outstanding.

Nice vehicle very good family truck 68,000 miles very solid have not had any major issues comfortable and ample power like the options great power pulling boat

Only place to purchase and sell a car outstanding experience outstanding quality cars and Kudos to everyone I encountered. Clean and efficient world class above everyone else in the industry

This is the 3rd XT5 I have had and I think it is a great car for the money. perfect size with enough room for most everything you would need for trips or just around town.

Thank You for an Exceptional Buying Experience Dear Andrew and Alex, Thank you so much for all your help with my recent purchase of the 2024 BMW X3. You made the online and over-the-phone buying experience truly enjoyable. Your friendly and approachable attitudes made me feel welcome from day one. I also really appreciate your fair pricing and outstanding customer service—especially delivering my BMW all the way to Peoria, IL. Your efforts have left a lasting impression, and I will surely return for all my future auto purchases. You both went above and beyond, and I’m sincerely grateful. Thank you again for everything. Best regards, Jamie Peoria, IL

This is my second XT5. Had a 2017 and never had a problem. Just got my 2023 XT5 Sport, and wow, maybe too much power for a senior citizen, but I love it. A few changes from the 2017, but love the car. I put other vehicles like the Jeep or GMC as beasts, my XT5 is more like a cat, still get where I want to be with luxury.

Professional staff. Bennett and Brad Tustin are one of the reasons I purchased my corvette from this dealership. They were never pushing and were able to give me additional information about the car, which helped me to decide to buy from them. I felt as if I was buying this car from friend's.

Absolutely love it. Got the bigger motor and not sorry! Comfortable as ever. Nice sound system and lots of “tech”. Pretty interior and love the exterior paint!

Rudy was a good sales man! I would recomend this dealership to friends and family

Previously I had a GM Blazer that was the worst car I’ve ever hard. So I was afraid to buy another GM car. But this 2018 XT5 should be on some kind of special 10 out of 10 list. I found this car on a Cadillac dealer’s lot with only 700 miles on it. I guess I got lucky because in 8 years I had a small AC issue and nothing else! It handles incredibly and never seems to have any issues! I can only hope it continues for another 8 years. It is great!

I had a wonderful time shopping here! My salesman Andres was knowledgeable and very friendly!

Road noise is loud, Water leak in front passenger side during heavy rain or car wash. Engine noise that the tech can’t locate. The XT 5 is a very nice size SUV. For a high end vehicle the warranty should be better in length and milage..

I had an outstanding experience working with Ernie and the team at Packey Webb Ford. From start to finish, the communication and professionalism were top-notch. I live in Las Vegas while the dealership is in Illinois, and despite the distance, Ernie made the entire process incredibly smooth. He kept me informed every step of the way, was always easy to reach, and took the time to answer all of my questions. What impressed me the most was the level of service and transparency. I actually purchased two vehicles from two different dealerships during the same timeframe, and the experience with Packey Webb Ford was night and day better. The way Ernie and his team handled everything truly set them apart. If you?re looking for a dealership that values customer service, communication, and making the buying process easy?even from across the country?I highly recommend Packey Webb Ford. Thank you again to Ernie and the entire team for delivering a 5-star experience. ?????

This is the most reliable car we have ever purchased. Still looks like new. Followed all standard factory service scheduled requirements. 55,000 miles to date. On the second set of tires. 2017 XT5 luxury edition.

Very professional and helpful. Also, the salesperson was very helpful and accommodating. I'm happy to recommend!

The XT5 was well maintained, inside and out. The ride is smooth. Up-to-date technology. I rode 324 mile road trip was with no problems. My family was impressed with the ride, interior and technology.

Franklin was very cooperative and helpful. He listen and took our concerns and offers into consideration.

We were looking for an Audi Q3 for my daughter. We visited several other dealerships that had some, but they were missing one thing or another (I.e. S line, ambient lighting, colored interior, touch screen etc). A quick Google search showed us one at Conway and when we called, Juan told us all about the Q3 that we seen. Immediately, we advised Juan we were on our way to take a look at it. Juan advised that he would pull it up front and have it ready for us. He did exactly that! While we were pulling up, Juan was parking in the front of the business! It was love at first sight! Right away, my daughter knew, as did her parents, that this was it! From start to finish, Juan was great and helped us with everything we asked for! We love her new vehicle and would recommend Conway to all! Thanks Juan and Conway for putting the biggest smile on our daughter’s face! She’s in love with her Q3!

I had just got this car and it's been to the shop twice, first 2 days I had it I loved it, the performance is great and the interior is amazing! I have the sport utility model and I love all the features and the sound of the xt5!! Over the week my power liftgate stopped working/ would only work at certain times, my check engine light came on reading codes about the camshaft and coolant temp not being high enough. I'm not sure what's going on, this might just be a me problem but over all very nice car, just alot of bells and whistles and specific dealerships to go through if it ever needs repairs.

Quick and easy! Recommending to everybody who need profesional service from beginning to end! Sasha