I liked the no pressure on buying they didn't try to sell me a car I didn't come to look at. BJ was honest if he didn't know the answer he found someone who did I hate it when they read me the option sheet over and over at other dealerships when they don't know. We got a higher trade value than at the big factory dealers in Sioux Falls. Great communication from the sales person he never hounded me let me take my time to think things over let me drive as many as I wanted to find the right one.
I had a great experience purchasing my used 2014 VW CC Executive. The staff was awesome, I never felt pressured to buy a vehicle. I test drove vehicles for a few hours one weekend then came back later in the week to purchase. The purchase process was easy and quick, I was done in a little over an hour. I was given a fair value for my trade-in and paid a fair price for my new vehicle.
I highly recommend purchasing from Graham Audi/Volkswagen for an easy purchasing experience.
For starters I basically purchased the car online. I wanted to have the price of the vehicle locked in before making a four and a half hour journey. That was basically painless. I felt like I was receiving a fair deal and they must have too because they were willing to sell. I nervously made the journey. I was primarily worried about the condition of the vehicle. I am admittedly a bit particular. The car was flawless. The dealership was flawless. The buying process was flawless. I was in and back on the road with a new Volkswagen within two hours. I without any hesitation recommend Graham Audi Volkswagen! If my next vehicle is to be another volskwagen I will be making another trip to South Dakota.
Hate car shopping, but Court made it pleasant by listening to our needs, and he delivered beyond our expectations. What was wanted wasn't available, but knowing what we desired, Court patiently provided us with alternatives that could meet our needs/wants until we found just what worked for us. He thoroughly explained every vehicle's functions and features. He also understood our limitations, and the dealers' finance person got us to the monthly payment we could afford. We understand there's a process the dealers use, and that's okay, but Carswap never exerted pressure through the entire process as some larger dealerships have a tendency to do.
We purchased our 2015 SRX from Cadillac, and have had trouble with each one of the tires losing pressure. Service has removed each tire losing pressure and resealed, and have not charged for this service (now going on 24K miles). I appreciate how they have taken care of our concerns and have been very accommodating.
Definitely recommend purchasing a vehicle from Frankman Motor Company. Their car salesman, Jesse James, was first-class being extremely helpful and knowledge about cars. Thanks to him I came home with bada** Cadillac SRX. Financing was a breeze and the offer for my trade-in was more than fair.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Kept me updated on the service repair on my vehicle.
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