The service experience was very good except for a problem with my rear sear retracting mechanism that was not working properly. A small part that would solve the problem was not available from Landrover instead the whole seat assembly at a price of $1500.00 was the fix. Not the dealers fault, but Landrovers. I will most likely not buy another Landrover based on this experience.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Getting into the process of getting a replacement commuter car, and this shop has set the bar. Easy going. Let me take the vehicle for a ride on a Saturday afternoon. While I am not convinced about the vehicle, I will be checking to see what else they have on the lot that meets my needs. The way car shopping/buying should be.
Brittney at Bill Dodge Auto in Westbrook made the car buying experience easy and pleasant. She was responsive, patient, listened to what I wanted, and stayed in touch with cars she thought I may like. I would highly recommend working with her!
We have been searching for a heavy duty dually to tow our camper and drove over three hours to Bill Dodge. We were greeted by John C who showed us the GMC truck we came to see. While we were there we asked to see the new models as well. We test drove 2 of them and spent quite a bit of time poking around and asking questions. John was knowledgeable, friendly and a pleasure to work with. He was never pushy, instead, he asked questions to help us find the truck that would best suit our needs. We purchased the one we drove up to see. I wish we lived closer so we could take advantage of their service department but it's just too far to travel. I highly recommend The Bill Dodge dealership, especially, John C. They made sure we didn't have to make another trip up there and we left the same day, with our new truck. Their pricing was fair, their trade offer was fair and we are completely satisfied with our purchase.
DROPPED CAR OFF TWICE FOR THE SAME PROBLEM, WAS ABLE TO FIX
TWICE, HAVE THE SAME PROBLEM LESS THAN A YEAR LATER, IS THE PART UNDER COVERED FOR A YEAR? WAS IMPRESSED WITH THE SERVICE, WILL MAKE AN APPT TO SEE IF SOMETHING IS MAKING THE SAME PROBLEM AGAIN, ITS THE SAME CODE P0442?
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