Best service in the history of all service...EVER!
November 6, 2018
I have despised dealerships my entire life. I would rather schedule voluntary dental work than go to a dealership! This was until I purchased a car of new technology, knowing a dealership would be the only place I could get service and repairs. I went to the local dealership in Salina and got what I expected, even a flat out refusal based on the model (not make) of the vehicle. So I went to Holm Automotive. WOW! What a difference! First my new 2017 Volt had a windshield warp. Jamie in the service department handled it extremely well. Their body department warranty replaced it and gave me a car to drive. No squabble whatsoever. At that moment I felt their desire to serve. It wasn't the vehicle they were treating, they were treating the customer's lack of happiness by fixing the symptom, the vehicle's damage. Then came my 2012 Volt charger went out. Greg in the service department handled it like my brother would have. He even charged my car while he checked on getting a new one under warranty, because he intuitively knew I would be running on gas until the new one got here. Then we had the 7500 mile service for the 2017. All it needed was a tire rotation, since most of the miles were EV and not gas. Again, they set a new standard. On the way there I realized a few things that it needed, so I asked if they could buff the paint scratches off the fender, remove the front license plate and download and install the phone/navigation Android auto update. It was Saturday. They weren't even staffed for detailing. The SERVICE MANAGER rolled up his sleeves and did it all while the update downloaded. Add to this that they didn't charge me. ZERO for extras and them jumping through hoops, and I gave them no warning, looking back that was mean of me. They cared more about the car and my satisfaction, than they did for themselves. Lastly, as my 2012 nears 5 years old and has 98,000+ miles. The axle shafts started clicking. I did not think it was Voltec related so I had no plans to have it warranty fixed. Chuck, the service manager, found a history of this problem and consulted a dealership in California (where the Volt is more common) and managed to cover the whole repair under warranty at no cost to me. He also provided a vehicle for the period they worked on it. It took longer than Chuck expected to get the parts, I fully expected it to take that long but it did not meet HIS standards. So Chuck had the car detailed for me when I picked it up, it was like when the salesmen present a new car upon purchase, and to think THEY paid ME! NEVER has a dealership done this, as a matter of fact such issues are why my blood pressure goes up when I near a dealership. Again proving, beyond any doubt, that Holm Automotive is the proven, four times, best dealership on the face of the Earth. Now when I go to get service, the 25 miles I drive to the dealership is a happy one with peace in my heart knowing I will be well taken care of. The 25 miles I drive home afterwards proves this to be true, every time. I now am a dealership advocate, as long as it is Holm Automotive. I post these reviews fully on group/community social media pages and recommend to friends that they drive the "Happy 25". I have provided "sales ups" to them for people who are local on a Chevy Volt Owners group that want to buy cars like mine. I tell everyone "If you want good Chevy, you just gotta go to Holm!" and I mean it!