They go over and beyond to help you and get you what you want. We traveled 5 hours to buy a truck here and have had it serviced by them also. We will be back for our next vehicle. Just love the people and the place.
This was my first time purchasing a new car, and I am almost certain that I will forever go through Kia Berlin City, and I will also be using Phil ( the man who sold me my car). They are efficient and truly try to get you into a car that suits you and your needs, at a reasonable price!
I went in for a service recall. On Star said my tires on the R/side of my truck were at 31 so I asked them to check my tires & put air in. But, they would not. He said there is a light that comes on in the truck to say if the tires are too low. I gave bad arthritis in my hands & could not get the air in myself. The other tires are at 37. So, I am taking that gentleman at face value & will wait for the light to come on. I drive on the interstate quite a bit so I hope I do not have a problem & get a flat, etc. Was very disappointed that they refused to check them.
I gave this a 3 star only because the service department took care of one of my issues. they ordered a new set of ear phones for the entertainment package. How ever the main issue of shifting hard on my Acadia was not resolved. I was told they couldn't replicate the problem but strange enough I can replicate it all day long. I will be taking the car to another dealership for service.
by LEE AND BRENDA DAUNAIS from SARANAC LAKE NEW YORK
August 23, 2018
CORY IS LIKE THE ENERGIZER BUNNY. HE WENT WAY OUT OF HIS WAY TO MAKE THE SALE. WE WILL DEFINITELY STAY WITH DELLA AND PREFERABLY WITH CORY. JEAN HAS INSTILLED A FAMILY ATMOSPHERE AT THE DEALERSHIP. IT WAS A PLEASANT EXPERIENCE. ALSO, JEFF AND TOM IN THE SERVICE DEPARTMENT DO A FANTASTIC JOB. BRANDON MAKES THE PAPERWORK INVOLVED ALLOT LESS PAIN FULL.
LEE AND BRENDA
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