I have a 2014 Captiva which I purchased in 2015. Last Winter,the heater went out completely. During the past Summer, the air conditioner had limited air flow. I took the vehicle to Mtn View Chevy for a repair since Winter is returning. My mileage had just gone over the warranty limit when the problem started, so I knew that repairs would be out of pocket. On the first visit they did a computer reprogramming which fixed the problem for less than a day. The vehicle was returned and a short was found in the heat/air wiring. This fixed the problem. Unfortunately, the repair cost me over $1900!
My 2016 camaro developed a vibration when changing gears. It has an automatic trans with steering wheel shifters. On the 2nd visit to mtn view chevy, they were able to identify the problem as a torque converter shudder. The system was flushed and problem resolved. Since the car only has 20k miles on it, i am hoping that this was a permanent fix. I would like to keep the car and drive it for many years without anymore problems.
Reed Morgan was so very understanding in the needs of getting my car repaired. He discovered that what needed to be repaired was still under warranty. Every where else I called gave me the run around but he was on top of things. He gave me all the information I need in order to have my car towed to Integrity Chevrolet. He called when the car got there to go over things with me. And Reed had my car ready way ahead of schedule. For this I am forever grateful. Best place to go. This is someone who wants to make sure his customers know and understand things before and after the work is done. I will be using this place for now one for anything that is still under warranty. Thanks so much for all your help. Keep up the good work. It's greatly appreciated.
Had to get the A/C repaired. I am impressed how awesome Chris and Eric handled everything. This dealership has been taking care of my 2014 Silverado in the best way possible. Always a pleasure . Exceptional service overall. Thanks
It???s beginning to look a lot like Christmas around here!
by MBMyers from DealerRater.com
December 2, 2018
I didn???t expect to get to trade in a car I just bought a year ago but it happened at Toyota of Cleveland. My sales rep, Matt, went above and beyond to make this happen for me. I appreciate him and his hard work. He negotiated with me until he found a price/payment I could handle. I feel blessed. Thank you Toyota of Cleveland and especially Matt. You did a great job!!! Monica B Myers Brand New 2019 Toyota Camry Owner/Lover.
I have rated Toyota of Cleveland 5 stars because salesman Mason Pittman, sales manager Mike Covington, finance manager Alfred Polk aanndd everyone involved the were FANTASTIC at helping me obtain exactly what I was looking for!!
I found the car on "Cargurus" called the Dealerand made an appointment. Got to the Dealership and worked with Eylish. She was able to answer all my questions. Was very honest. She worked very hard to earn my business. I appreciate the way she explained what was going on during the Sales process. It was a pleasure buying a Car from her. I also appreciate the Manager introducing himself and then Thanking me for my business.
My 2015 'Vette developed a shudder in the tranny, which is common to this vehicle, the dealership promptly fixed it under warranty. Very well managed and courteous dealership, highly recommend.
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