Thank you Matt, I appreciate all you did to help me get in the drivers seat of this Jeep Grand Cherokee! Also want to thank you for making the process not as painful as I had dreaded it to be! If you buy a car from here you should defiantly get in contact with Matt! Thanks again!
Matt helped me with the process with my car. He worked with me to find something I would enjoy. The entire staff are really great about their job. They look for a car that fits you and is in your price range. They won't try in force you into something your not comfortable with. They care about the service you get so they won't let you drive off the lot in something that's not ready. They have an awesome service center. I will continue to use them whenever I need a car and will tell people this is the place to go. 5 star service.
Awesome car selection. Great value. Wonderful customer service. We have purchased two cars here with ease and confidence. Dave really listened to our needs and matched us with vehicles we love.
Never any pressure.
Best car buying experiences ever!!
The overall experience of buying a new vehicle at Stephens exceeded my expectations. Our sales consultant- Melvin Rucinski provided top notch customer service and his friendly demeanor made it worthwhile. The business director- Steven Musctare made the financial end of things very simple and quick. He provided thorough information on warranties. Lastly, the owner, Steve Rucinski greeted us with a warm welcome and gave us some additional information on the new jeep. I would highly reccomend the employees, service and facility of this dealership.
Chris was fantastic to work with,, in a very busy world, having a representative that understands the needs of his clients are huge. In the mid of our sale I ended up with a family emergency and Christopher was very empathetic and got all the information together for us. Thanks Chris, I???ll be back.
I really enjoyed working with Mr. Patire, He was informative, pleasant and not pushy and will definitely work with him again. However, although I did not finance through the dealership I found the ???finance manager??? Colin Slate to be arrogant and off putting once he realized I had no interest in purchasing any additional warranties or accessories. All and all I would rate my experience a positive one and would recommend anyone not financing through the dealership to opt out of the sit down with Mr. Slate. Bruce seems to be a genuinely nice guy and not your typical sleazy car salesman, Thank you Mr. Patire.
After ten years of Whalen keeping my old Equinox in great shape on the road the time finally came to replace. Whalen had just what I needed and made the process quick and easy with a low mileage 2015 Equinox. I look forward to many more years of great service from the sales, finance parts and service teams.
Met Joe and Sunday at a Corvette Show and purchased a Bloomington Gold car. Knowing I had also planned on driving it , they had done complimentary modifications !! That is customer service and it truly made a great impression on me... I will always consider there knowledge, integrity, and professionalism the next time I consider any collector car...
I reported a problem with the key sticking in the ignition when the car is shut off. Often it takes sever restarts of the car and very firmly pushing the shift into park in order to free the key.. I received an unsatisfactory excuse for fixing the problem. Because it did not happen all of the time. I am considering taking the truck to an Albany dealer.
I have a very nice 1996 Chevy Impala SS that needed a flush of the cooling system. I came to Whalen Chevrolet for a BG flush. As I arrived, in their parking lot, a plastic tee in one of the heater hoses burst. Whalen replaced the tee fitting and did the flush ... got the car back later the same day. Go Whalen !!!
Like they say.. Just a great place to buy a car..!
by Saunts from DealerRater.com
October 19, 2018
There are a lot of dealers who Claim they take care of their customers..... This one does.!! From the moment you walk thru the door you'll get a whole different feeling. Friendly, courteous and really willing to go above and beyond. It's like you are Family.... That good..!!! The owners take the time to make SURE you are 100% happy.
Our salesperson, Bruce Patire, made the buying process very easy. He found us the car we wanted and got us a better finance rate than I searched for and found.
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