It was a pleasure purchasing a vehicle from JHC. They did everything they could to get me exactly what I wanted and they got me through the paperwork quickly. Jake my salesman was awesome and other staff members worked as a team when needed to get my sometimes difficult requests met. Expectations exceeded! I would recommend this team anytime.
Gerard helped make what has previously be torturous experiences a pleasant one. I dreaded purchasing a car expecting the same old same old. I was pleasantly surprised. There was no high pressure sales tactics. I bought a great car and hopefully a salesperson I can rely on for each car purchase from here on out.
Great buying experience and was treated very fairly. I ordered my vehicle so they took me through the process and kept me updates. I traded in my car and again felt I was treated fairly. Nothing fancy just good people dong a great job.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
Buying our new vehicle was completely our decision. We never felt pressured by any employee. The process was quick and simple. The entire staff, from first contact to last, was very helpful in helping us find the exact vehicle we wanted and explain all the details along the way. They all carefully listened to our needs and succeeded in helping us find the best deal possible. We will definitely be back when we need to buy our next vehicle!
I just recently bought a new to my family 2015 Chevy Silverado from Calli; she was great to get us a wonderful deal! It first started due to our 2007 Chevy Tahoe that was put in their Service department due to some much needed maintenance. Brandon the Service Advisor was very helpful and went above and beyond any requests or conserns that my wife and I had. Whenever we decided to trade in the Tahoe we expected it to be a lengthy process however it was not it was a very quick process with very notible communication from all departments from the service department all the way to the financial department. My wife and I had our 19 month old son in the new car showroom with all the new Camaros and Corvettes! He was walking around the showroom looking at the new performance vehicles and wow what a site! Buying from Mark Allen Chevrolet was it a great experience! This dealership is very family friendly! I would highly recommend it! Not only did I receive a great experience buying the truck but whenever I went to pick up the truck with my father-in-law we met the owner (Mark) personally it???s nice to have an owner that is on site.
Aaron greated us with a smile and hand shake. He showed us a Chevy cruise that was very nice low miles, reasonable in price. When we asked him to look at something a little bigger no hesitation. Aaron gave my husband and I many opportunities to speak alone. We purchased the Ford Explorer. So far very satisfied with the vehicle and experience at Mark Alen Chevrolet. Thank you Aaron
This was the best experience and easiest experience I???ve ever had with buying a car. The person that I worked with over the Internet was actually the person that helped me when I got to the lot so that was not the initial bait and switch. Before I came onto their lot I researched all the other vehicles with my specifications in my price range and they had indeed picked out the best one of the bunch. They even let me do a little bit of haggling to make Me feel like I was a part of the deal but I can easily say that both sides walked away or should I say drove away a winner in this case.
We had an awesome buying experience, the staff was professional, friendly and helpful. I absolutely love my Chevrolet Equinox, thank you so much Cali for the best customer care, and thank you Tony for the quick and painless financing...we will bring our business to you!
From the moment we made contact online, Shel listened to our needs and stayed in contact with us until he found us a car with exactly what we wanted on it. Mark Allen himself also met with us and stayed in constant contact by phone and in person through the whole process. We had been to other dealerships the day before and no one seemed interested in selling us a car. The service there is unmatched! The Mark Allen that you see in the commercials on TV reflect the real Mark Allen in person! He is the real deal and so is all of his staff! I can???t say enough about the service! We could easily see that every employee LOVED their job and wanted to help in any way! We will definitely buy from Mark Allen Chevrolet again!
I was allowed to browse without any pressure, quickly found the truck I wanted (awesome inventory) after a test drive and Shel really made the whole process quick and easy. Everyone was polite, respectful and friendly ... never felt ???crowded??? nor pressured. They found me an affordable loan product in just minutes and soon after, I was comfortably driving home in my new truck. Thanks, guys, for helping with the grandbaby too. She was a handful that night!
I was shopping for a used Chrysler Town & Country Van in excellent condition that had a 6-way power seat on the front passenger side and was white on the exterior. This particular model was very hard to find and CarMax only had about 4 of these nationwide out of about 340 Town & Country vans that they had in stock. I found one on-line that was in Texas that I liked. I contacted Brian Bricken and he started the process of having this particular van transferred to Tulsa. He called and let me know when it was here and ready to test drive. Brian was very easy to work with during the entire process. I test drove the van and liked it. Then I went through the actual buying process at CarMax which was quick and painless. Once I bought the van I took it to Christian Brothers Automotive on 81st street and for $99 plus tax they did a very thorough inspection and only found a few minor things that they recommended to be fixed. I then made an appointment with the CarMax Service Department and Bob helped me through that process. He gave my an appointment to bring the van and have their tech go through my short list of things that needed fixing. They replaced all the windshield wiper blades. They purchased and installed a rechargeable flashlight that was supposed to be in the van. They they ordered a plastic threshold to replace on that was slightly cracked. They also replace a piece of weatherstripping that had a minor tear in the black rubber. I am very pleased with my entire CarMax experience. Now I understand why there are so very many vehicles running around town with "CarMax" emblems on the rear of the vehicle. The next time I need to purchase a vehicle I plan to go on-line and see what CarMax has to offer.
From the time we walked into Mark Allan Chevrolet to the very last step we took out the door, we could not have been any more impressed. Upon arrival we already knew what vehicle we were interested in because we had previously visited the dealership after hours so we pulled up to the front. We had previously bought from 4 other dealerships and were pleasantly surprised that we didn't get swarmed. When we walked inside we met Robert, Tony and since Callie wasn't busy she also helped us out. We came on a Friday so we went over some numbers and spoke with Adam the GM a little about Veterens day coming up since we both had that in common. Most of the time the Admin are not as easily approachable so it was nice. They gave us a above average trade value for our car and competitive price for the new vehicle. None of the time we were there did feel any pressure. In fact, they let us take it home for the weekend to think about it and test it out. On Monday midday we texted our salesman because we liked the new car but found that we needed more room and found one at their sister dealership in sapulpa, Mark Allen GMC. By the time we got off work they had the vehicle detailed and ready to test out. We loved it and there was nothing in the area that was within 5k of the price of this vehicle. We decided to start the paperwork. We were absolutely amazed that they were not trying to pressure us into any extra purchases. They layed out all of the options and we decided to get the unbelievably affordable warranty. The deal process took no more than an hour, we have never experienced such a seamless transaction previously like we have today! Thank you Mark Allen Group, we LOVE our new car and appreciate the outstanding TEAM that made this so smooth!!!
They have a Theater room for you if your getting your car serviced..a kids room.. vending.. free coffee and hot drinks.. water... comfortable environment... friendly people great sales people Dwayne Givens was honest and easy to work with on helping me finding the right car for me and my budget and desire.
My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
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