June 3, 2017
Terrible customer service from Mungenast. When we went to buy our Prius C, had an interesting experience at the dealership itself...and then, when we found issues a couple of weeks later, the dealership was INCREDIBLY unhelpful and unresponsive. The salesperson that we were working with the whole time wasn't even there when we cane for our appointment to look at the car, and the person filling in was clearly unaware of our situation. He sat us down to do the paperwork before we had even seen or test-drove the car, and then we were told that the price was no longer negotiable because the salesperson we originally were talking to was not there, and the sales manager had already gone home. This issue, in itself, isn't enough to warrant a one-star review, but the actual problems with the car certainly are.
A couple of issues with our car:
*We were not told that it came with only 1 key fob until AFTER we signed all of the paperwork. It costs upwards of $300 to get a 2nd key programmed by the dealership.
*Several components (plugs of some sort) were improperly installed (upside down), leading to heavy, heavy flooding in the interior of the car. After emailing, leaving voicemails, and sending pictures, this issue has STILL not been resolved. I'm talking an INCH of standing water on our carpets, and we now fear that there is mold underneath because of the improperly installed plugs. To fix this, the carpet needs to be ripped out, the plugs reinstalled, and the carpets replaced. An expensive fix, in other words.
*The front door on the driver's side doesn't lock. AT ALL. Mungenast is happy to send us monthly reminders to schedule this $555.49 fix--something that we absolutely should have been informed about before we purchased the car. BUT, like I mentioned, we were rushed through the selling process and this forced us to not be able to properly look at the car.
This is a TOYOTA car, from a TOYOTA dealership. There is no excuse for rushing us through a sale, with a non-negotiable price, only to be told/find out of these errors afterwards. Furthermore, after not receiving ANY communication in response to our repeated voicemails and emails, we will not be going back to or recommending Mungenast anytime soon.