Outstanding Customer Service
December 3, 2018
Clayton our Service Advisor was outstanding, he provide service above and beyond, we limped in pulling a 38' 16k lb 5th wheel, with an issue related to our turbocharger, he go our truck in for an assessment, told us it would be an hour before the diesel mechanic since he just went to lunch. He had some one take us into town so we could have lunch, upon our return, he told us th necessary part would be in hand the next day, he had found USA place to stay at Stephen F Austin state park. After the mechanic (apologize, I don't remember his name) installed the part, he took it for a test run, didn't like the performance, found that the fuel filter needed to be replace as well as another vacuum hose that was cracked. We have been traveling the USA & Canada for the past 9+ years, we have never had such outstanding customer service. Please pass on our compliment for a job done well above and beyond, the have shown us what they as well as Ryan Ford stand for - Outstanding CS.