I had never gotten a car on my own from a dealership. I was excited, but also apprehensive. Tommy Hayes, Jimmy Williamson, and Benaiah ???Bee??? Villarreal from Hayes Motor Company in Lubbock, Texas completely changed that. They explained everything I asked and more. They were courteous, gracious, and very kind. The assistance they gave me was so much more than I expected. I am so grateful for all their help in my vehicle purchase. I was definitely at the right dealership. They have extraordinary character and ethics. I am definitely telling all I meet of these wonderful men and this dealership. Thank you so much for all your help.
Gene Messer Chevrolet was a great experience from the beginning to the end. My salesman LaMin was human which is a lost quality these days. His Manager Jason was also exceptional. All was very transparent. They treated with respect. I would buy from them again without a doubt. Great job Gene Messer Chevrolet and team!
I have bought many cars in my lifetime, and the folks at Gene Messer Volkswagen was top notch. Our saleman, Ehsan, was patient, clarified anything for me and my son. He didn't do any hard selling, and was fair in his negotiations. He gave us car fax info and NADA values. He was a pleasure to work with.
The person in charge of finance was Greg Zavala, and he guided us on the best way to get the most value out of our purchase. He is the first finance person I dealt with that actually cared about my purchase long term and didn't just try to take more money.
Last, another salesman named Daniel helped answer questions about a cover for our pickup, and even recommended the best way to get the additional items we needed. He had nothing to gain by helping us, and went out of his way for us.
Great experience with the entire team.
This was my first visit to Gene Messer and my rep, Eddie, provided excellent customer service. I was extremely pleased and asked another customer, "are they always this nice?" I have shared my experience with my friends and co-workers. Thank you.
The entire process was a great experience. I dealt with a salesman - Paul and he did a very good job. He was concise and explained all necessary information without being overbearing or pushy. I would highly recommend this dealership as well as him for future purchases.
From Tina my service rep to the shuttle driver = fast, friendly, and professional service! They addressed all my concerns and since I’m handicapped they brought my car directly to me so I didn’t have to walk very far.
I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no service space for like 5 days. The customer service guys worked with me and got my Odyssey in, part replaced, and back on the road within 4 or 5 hours. Can???t thank these guys enough for saving our thanksgiving road trip.
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