An 8 on a 1-10 scale for car buying experience
October 1, 2016
I had looked at a used SUV in Wichita, and was hounded by the salesmen, put through the whole production of making me sit and wait for 45 minutes while they "crunched numbers" to finally come back with an offer higher than the vehicle was listed on cars.com!, and then was barely allowed to leave unless I bought the vehicle. Really unpleasant. So, I drove 210 miles to Savannah, MO and worked with a very courteous, no-pressure salesman named Matt Ahlquist. He was very nice to work with, and seemed like a genuinely nice guy. I would rate him and the finance guy a 10; they were amicable, pleasant, and willing to work with my requests. The two negatives and the reason I gave the entire experience an 8 instead of a 10, is that every time Matt took my offer into the room where the sales manager and 4-5 other men were sitting, they would always start laughing. Every single time we negotiated back and forth. I'm a single woman buying a vehicle alone. I don't think they gave any thought to how that looked from my perspective sitting only 10 yards away. It seemed like that every point of negotiation was a joke to them, which only made me feel like the butt of the joke. Secondly, I turned down the offer TWICE for a Clear Coat on the exterior and a fabric protector on the interior. Then, another salesman, who was very nice, but crossed the line into being quite pushy about getting me to take their offer for the interior/exterior protection. They must stand to make quite a bit of money from that deal, because they were willing to go to extreme measures to get me to buy it. It was his pushiness that actually convinced me NOT to get it. Like, it's not worth it and why do they care so much if my paint job looks glossy?....and really, "spilling BLEACH" in my car is not something that's ever happened in all my years of driving. Overall, however, it was a beautiful day for a drive, I left with a beautiful FJ Cruiser that I was happy about the interest rate and the deal we negotiated, and the staff was friendly. I would definitely recommend them. Other than those two issues, I like the way they do business.