My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
Rented it one time and fell in love
by beckerinstl from Winston Salem, NC
September 14, 2018
Test drove this car and have been in the market for a car and now i am trying to find one, want a used one but if one was cheap enough for new oh yeah
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.
had 3 of these all best
by segordon47 from washinhton MI
July 27, 2018
Drives great a great all around comfortable dependable car. This is my 3 rd one of these just feel great in it . And my clients and family notice when I drive up in it.
I liked the first two I owned (2008, and 2013) and anything else I test drove couldn't match up. I put over 125,00 miles, on each of the first two, before trading them in. With no more than regular maintenance on either of them. This time I bought the "C" with the hemi engine. I'm still getting used to the added power, and bells and whistles, what a great car!
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