Great Service leads to Sales
November 6, 2018
We moved to the Pacific NW settling in Corvallis late last year and needed service on our BMW 335is. Friends in the BMW CCA recommended BMW of Salem and I took their advice. The service department provides exemplary service, other dealerships should take lessons from these folks in Salem. They listen to you, are considerate of your needs and desires, and they get the job done, correctly, and the first time, for a fair cost. I highly recommend BMW of Salem for service on your car. When we needed to replace an older vehicle, I diligently looked at different brands and dealerships but found that we gravitated toward the European brands. I traveled between Portland and Eugene, visited several European brand dealerships and decided that our affinity for BMW vehicles continues. One dealership rose to the top, BMW of Salem; I already know and trust their Service Department and found that Brian Kemmerle, in Sales, who continues the superb customer focus that I experience in Service. I began working with Brian and when ready I scheduled an appointment with him for my wife and I to come in and look at and drive a selection of Certified Pre-Owned vehicles. Brian is extremely knowledgable about BMW products and services, he listens to our questions and our desires, he provides clear, concise, understandable answers to our questions, and he provides reasoned suggestions on directions to take that may provide answers to what we need and want. All of this is done without a sense of pressure or feeling that we are wasting his time, just the opposite he made us feel that he was here for us. We were able to sort through our thoughts, the various vehicles available, and decided to purchase one. Now on to the purchasing part....my experience has been that this is often like a trip to the dentist. Not true at BMW of Salem. The dealership reflects a professional demeanor which every person I have come into contact maintains. This was the smoothest vehicle purchase I have ever had in my 40+ years of buying cars. In Summary: I found BMW of Salem provides great Service, I returned to the dealership when it was time to purchase a vehicle and, unsurprisingly, have found that it is a great place to purchase a BMW. I unreservedly recommend BMW of Salem to anyone needing Service or looking to buy a vehicle.