Absolutely no hassle. I called the day before. I dropped my truck off the next morning. I picked it up after work. They did the things I wanted them to do. Checked for any recalls. Fixed the recalls automatically. It was like clock work.
Purchased a Grand Cherokee Summit last year and wintered in Arizona for the last 10 years. Staying in New York this year and really wanted snow tires installed before any inclement weather. The Friendly staff had them ordered and installed the next day!
did all my work over the phone and when I drove from eastern ny to Canandaigua 230 miles I was greeted professionally and everything was as good or better than was promised over the phone which was a big concern of mine because of past dealer nightmares. I've bought vehicles as far west as Arizona, Oklahoma, South as far as Florida and north Carolina NEVER had a better experience. I'll definitely buy there again. Chris my salesman and Steve in finance were truly a joy to work with they both worked diligentl to meet my needs. GREAT EXPERIENCE !!!!
We stopped in to inquire about leasing. We were greeted by Howard Hill & welcomed to the dealership. Howard listened to what we were thinking of looking at and offered information on the leasing program. He then suggested we look at a Grand Cherokee he had in the lot. He brought it around & showed us how everything worked. We took a test drive & he further explained the many features it had. Returning back to the office we decided it was what we wanted. Howard then began the process of the paperwork & setting us up with Steven Mansfield in finance dept. The day started meeting Howard around 9:00am and by about 12:30pm we were happily driving our Grand Cherokee home!
We purchased a 2009 Wrangler. Todd was our salesman, and we found out later also the owner. I can't say enough good things about the experience we had with Todd and his service team. We had a few issues with the wrangler, one a huge repair, but Todd bent over backwards to resolve the issue, to include giving us a loaner car right off the lot to use while our wrangler was in the shop. We love our "new" ride and will and have recommended Todd and his team. If you are looking to be treated fairly in price and above and beyond in service and support, things that are almost unheard of at a dealership, you absolutely must go to Heritage. you will not be disappointed.
We came from Michigan to NewYork to get our new Yukon. Kyle helped us arrange our trip and was able to email us additional photos to insure the Yukon was what we were looking for. Kyle was able to get the tires we wanted too. We were very happy with the service we received and would consider another road trip to New York for our next vehicle.
I found a car at this dealership on cars.com and was able to go see it that same day. They had it ready when I got there and I never felt any pressure buying the car. My salesman was Patrick and he was so kind and helpful. Their prices are outstanding and they really go above and beyond for the customer.
You provide the info about the car you want and the price you're willing to pay. The staff is very knowledgeable and curtious and they will provide multiple listings for you to chose from. They will even assist you with choosing the right car for you if you want or a first time buyer. The bidding process is easy and painless. If you're looking for a nice daily driver and that dream car, this is the only way to purchase that car.
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
I had been shopping online for a vehicle and a friend recommended auction direct. Once I found something I liked, it was a short time between submitting my information and getting a call. The salesman was wonderful. No pressure to buy and wanted to make sure I got what I wanted. It was a fast and easy process. I will continue to buy from auction direct
After my brother purchased a mustang from auction direct, I decided to stop by. Mike made buying my Volkswagen super convenient and a great overall experience! I would definitely buy from here again!
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