Used 2023 Ford Escape Active for sale near Grosse Pointe, MI

Well this was my first time ever really experiencing when it came to buying my first car really, and I would really recommend anyone in the area that I know to try see for themselves for how welcoming the experience was and how both understanding, and no bull corners everyone working there that I had experience both meeting and talked to. One of which whom goes by the name of Mark T. O'Bryant whom handled getting the amazing Bronco Sport that I wasn't as sure at first about getting but quickly grew on me the more I got behind the wheel, he made both understanding things about the car and the entire process from sales to how he handled himself to be both hugely refreshing and that it felt it made the whole process feel less nervous as the day rolled on. I would indeed recommend having someone as kind and professional such as him when looking for another car from the this dealership I would do it all over again there, no doubt about.

Good on gas and a comfortable ride. Drive it to West Virginia and back home no problem. I like it a lot definitely recommend it for people who travel for work and schoool

Martin was very helpful and patient. Love my new Bronco. He kept in touch with us while we were waiting for our car to come back in.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

Car took on a large amount of water during a heavy rain, keys had stopped working. They had the car about 3 weeks, but completely dried it out, ordered new parts, vacuumed and washed it. Helped pay my loaner and because I didn't file a claim cut my bill in half. Fantastic Customer service and Mechanics

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

My experience at Serra ford was fantastic, the dealers were friendly and polite they even offered cold bottles of water for my wife and I,surely i would tell all my friends and coworkers shop 4 a vehicle new or used at Serra ford of Rochester Hills.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

I had the privilege to meet and be assisted by Keith English who truly went above and beyond (at all hours, always ending with a “my pleasure”) what most other sales people do. He did locate the vehicle for me based on a previous inquiry. He never forgot me and when this car was available, he sent me a text message and I was able to test drive it that same day. He was excellent at communicating with me at real time speed. I felt like a very respected client and although he assisted me with a used vehicle purchase, he had so much patience and courtesy the entire step of the way. I would recommend using him for new car sales to anyone and Jack Demmer Ford. Thank you, Keith!

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Tim Shea is hands down the BEST at what he does at Pat Milliken Ford. I filed bankruptcy for the first time not knowing what to expect, but Tim gave me some great advice. Because of his VIP Bankruptcy program I went from a 2015 car to a 2022 SUV. I watched him work diligently with finance companies to ensure I had the best options possible. Great guy. Great service. Great results. Thank you Tim for everything. I won't let you down!

Gorno is top notch assistance and support. Eric was very helpful and helped me out to find EXACTLY what i wanted and explaining everything in details. Lease or buy new car/truck??? Gorno. Period

Toby was very helpful and the service was very good I always bring my cars to dean sellers with no problem and the service provided to me is great

Started looking to lease a Ford Escape, but eventually wound up leasing a 2024 Bronco Sport. Our New Car sales person Joey DeSantis went above & beyond to help us with understanding our options & Ford Discounts. If anyone is looking for a New & or Used Vehicle i 100% recommend Joey as your sales person & definitely recommend the Dealership.

I was totally amazed with my experience still in shock how Tim Shea got me in the SUV I needed because the one I wanted had less mile 18k but the banks wanted a larger down payment, but the SUV I got still was the same model and had under 50k miles on it, and less money also I love the color of the interior and key point is it's more space for my children. I want to thank all who helped make my day.

Not quite like my previous visits to Avis Ford. Main issue is that the whole process took way longer than past visits. Some of it was beyond the control of Avis Ford, some was just unforeseen until that moment. But it was a real test of my patience. My dealer as usual was great, the process not so much.

Took vehicle there to have transmission serviced and it was fixed in a timely manner and the price was right on point, I will continue to use Sera Ford of Farmington Hills.

Gordy Johnson is the absolute best salesman there is. I’ve been coming to this dealership and dealing with this salesman since 2013!

Good communication and great customer service answers all questions that I had about the vehicle and how the process goes thanks a lot Tim Shea

Extremely happy everyone was professional polite very thoughtful trustworthy people ,my vehicles was everything I was told it was !!!!!!!😃From Alfonzo to financial person everyone had expedited my expectations!!!!!!!!!!