Used 2023 Ford Escape for sale near Marshall, MI

I would like to start by saying that I rarely post reviews, as you normally expect good service, but my experience was above and beyond and I had the urge to share my story. After 10 years of driving a 2008 Camry that would not die (sold it with 215K miles on it), I decided to upgrade to a new 2019 Rav4 Hybrid due to the amazing fuel economy coupled with AWD. Out of 5 dealerships, Sunshine Toyota had the best price for the trim I wanted and so I decided to lock in and purchase the car. I explained that I received an excellent offer from a buyer on my Camry that was too good to be true so and that I would be selling it in a week. Later that week I found out that Toyota issued a safety recall for the Rav4 (minor issue with the back-up-camera) and that I could not pick it up until it was resolved. Justin Etheridge was my sales consultant and offered a free loaner vehicle (2019 model) if my Camry sold before the Rav4 safety issue was resolved and said I could use it for as long as it took. Well...after the back up camera issue was resolved, Toyota issued another minor safety recall for the automatic braking and put another stop-sale on the Rav4 until it was repaired. Fast forward almost 2.5 months later (slight delay due to a credit fraud alert on my report from a stolen wallet incident in February) and I was finally at the dealership to pick up my car. The entire paperwork process was very streamlined and efficient, yet they explained all the steps. As I upgraded from an 11 year old car, another associate took me out to the vehicle to explain all of the safety features (lane assist, active braking, radar cruise control....etc). I was in and out of the dealership in less than 2 hrs driving home in my new Rav4!!!. During the entire paperwork process I had numerous people come up to me and genuinely apologize for the long wait I had in acquiring the Rav4, but I was just appreciative of the free loaner. Later that afternoon I was at the gym and saw a commercial for Sunshine Toyota stating they are #1 in customer service in the area, and normally I am skeptical of those, however, after going through the experience I did, I can honestly say that Sunshine Toyota (and the sales associate Justin Etheridge) is indeed the best dealership I have ever dealt with!!!

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

overall i am very happy. Dropped my vehicle off in morning and picked up when scheduled. The staff at oil change was very helpful and knowledgeable. thank you .

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

I dealt with Gordon and he worked hard to find the perfect truck with all the options I was looking for. My experience dealing with him and the dealership was very positive.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

What a great experience with Charlie, he stepped up and met all our needs. Tim #2 was very helpful in all our financial decisions. Thank you both!

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Everything went very well and I was completely satisfied! They removed my summer tires and mounted & balanced my snow tires as well as did the oil change and all it entails, in a timely manner!

In 2016, I was interested in purchasing a new car and trading-in a car and a pickup. Every time I tried a dealership, I was either ignored or treated as if I was merely an old lady and didn't know what I really needed or even wanted. Until I went to Stillwell's. Everyone there realizes what they are there to do - treat the customer well. I truly felt as if I were important, and not just because I was there to buy a car. I was welcomed by the very first person I met. I didn't feel rushed nor ignored by any means. I did purchase a brand new car from them and continue to take it there for service, In fact, just recently. Always welcomed and provided with a nice waiting area and coffee. Karen is usually the first person I see, and she always has a big smile for you. Joe, one of her co-workers is also tops in my book.

Mike Chamberlin was not only a good salesperson and provided exceptional service, but offered services that are not usually the concern of the salesperson. Mike responded to our email with information about a vehicle that we had seen online, but it turned out not to have all the features that we wanted. Mike asked for our criteria then went about searching for this vehicle. He succeeded after finding the vehicle in another state about 8 1/2 hours/600 miles away. He made arrangements and got the vehicle to Dorrance Ford in Galesburg, MI. Galesburg is about 3 hours/160 miles round trip for us to drive to Dorrance Ford. Mike gave us home delivery after he also offered to get the duplicate title that we needed for our trade-in vehicle. We had our new vehicle and Mike drove our trade-in vehicle back to Dorrance Ford. These services were really appreciated, especially since we are all dealing with Covid-19. What a pleasant experience Mike provided. We'd highly recommend that you check with Mike Chamberlin if you are looking for a Ford product.

I recently purchased my Lincoln MKC and had the best experience! Dustin was my salesman, he was very helpful! Tim was my finance guy. Super easy and friendly to work with. I would recommend Stillwell 100%.

Steve Rzepka was my salesman. He has sold me 4 different vehicles and I have been very happy with his during day ach purchase. He is very friendly, knowledgeable, and has always going the extra mile to get me the vehicle I wanted. Also contacts me after the sale to make sure I am happy with the vehicle I purchased. All of the personnel involved in the sale were great.

Just a general interest in a truck- sales provided excellent information and did a little extra getting me some pictures prior to them being posted on line. NOTE: The very poor ratings were recorded because there was not an N/A option.

Thank you for a smooth transaction on both trucks. Kamil did a great job and I will be back to get more vehicles from Cole Ford in the future.

I had to take my truck in to have a GSM replacement and Seymour went above and beyond to communicate and ensure an efficient job with as quick of a turnaround as they could do for me.

My Salesman Gary was so friendly and helpful. He didn't pressure me into buying anything. I loved the idea of Lakeview Ford letting me take the car home overnight to see if it was definitely the one I wanted. I would recommend Gary Steinke and Lakeview Ford to anyone who is buying a car.

Got a great deal on my new Ranger XLT. Really like this truck. Got a good offer for my old 2020 STX. Lots of options.

Great service. Salesman was very responsive and easy to work with. Everyone was helpful and I didn?t feel pressured. This is the fourth car I purchased here.

Purchased my dream car a 2021 Shelby GT500. Best customer service I have ever received. Austin my sales person was AWESOME helped me clean out my old car and tried to listen to my crazy counter offers haha. The finance manager Lewis was amazing he fought with Ford Credit to get me the best possible rate and did not pressure me into getting some of the dumb extra warranties. Bill the dealer manager was very professional and even took me to the gas station himself to put 93 on my new GT500.