Used 2023 Ford Escape for sale near Newark, TX

I'm truly amazed at my experience there. After being denied and feeling defeated I gave it once last try. Quincy was amazing. Went in on Saturday and drove off Monday in a brand new Ford. He was so nice and patient even when I wasn't. The process was pretty quick. I spent only a few hours on Saturday picking out a vehicle. Got all the paperwork to them Monday morning. Went back Monday afternoon to pick up my car. It was washed and ready to go. I was not really into Ford's but now I'm a customer for life and hopefully will be buying from Quincy for now on.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

My wife and I came in to essentially browse and compare vehicles on Saturday 08/16. We ended up speaking with John Cummings, who was extremely friendly, concise, to the point, and not pushy at all. He also was very honest and transparent during the entire ordeal. Having worked in a car dealer as a master tech for a good portion of my career, I typically am pretty good at picking up on red flags from shoddy salesmen, and I did not get any indication what so ever that John had any of those qualities. We test drove a Hyundai Palisade, which we really liked. I was up front with John on my financing expectations, and also requested that we get the vehicle on a lift for a visual inspection. There was a slight miscommunication between John and management, and they were not able to accommodate my request. What they did offer is the fact that Hiley, and themselves fully believed in their products they were selling, and that they knew for a fact there was nothing majorly wrong with the vehicle. Both Rusty the used car director, and the finance manager Lori gave me verbal confirmation that we could back out of the deal, post down payment, if I got it to my shop on Monday and found something catastrophic. I'm happy to report the vehicle was exactly as they advertised and promised. Next we dealt with Lori, the finance manager for all of the closing paperwork. She was very friendly and a straight shooter as well. She also was not overly pushy with any of the extended warranty plans or any other areas for upselling, as per usual in the finance department. Overall, we had a VERY pleasant experience between dealing with John and Lori. We did have one minor hiccup, which as of 08/18 I am waiting to see if John can possibly do anything for us, the spare key fob does not work with the vehicle, even though it has a new battery. I will revise this review once that issue is fully addressed and/or resolved. If you're looking for an honest salesman that won't lie to make a buck, or push a bunch of up selling onto you, ask for John Cummings.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Sam Salloum was a great sales man and was incredibly helpful in buying my first car

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

I LOVE the Grubbs dealership. They always take such good care of my car and make things go smoothly when it's in the shop. I had quite a bit of work done this time and I couldn't be happier with the outcome! Chas Velarde was one of the most outstanding service advisors I have ever worked with. He really listened to my concerns and he has such a wonderful attitude. The entire staff, from the front desk, to the attendants who bring your car to you, are always so nice to deal with. I feel lucky to have bought my car from Grubbs and will always bring my car, that I love, to them for service.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Thank you very much. They were supportive and respectful. My salesperson, a wonderful young man named Eduardo, helped me through the process of buying my first car very well.

Melissa was our sales person, and she was fantastic. Our daughter was on crutches, and Melissa went out of her way to bring the cars close by / make her comfortable. Sale process was easy. The finance department gives the hard sell for their warranty program, which we ultimately decided not to do. Once we got the car home, we realized there were a couple of things that needed service attention. Sam and Jordan made sure everything was addressed, and we got the car back tuned up and freshly detailed. Good customer service all around!

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

It’s refreshing to speak to a salesman who is professional knowledgeable and easy to talk to, good job and I hope others will follow your example

Vanessa and one of the managers ( can't recall his name) were extremely helpful. There was some confusion about the scheduled maintenance and what was covered and what wasn't. I explained to Vanessa and the manager what had been communicated to me by Graff Chevy & Brandon at Classic...they reviewed everything and completed the service based on what was communicated to me and sorted out the other communication internally. Additionally the service was completed in half the time I expected. Previously, I had a challenging experience with the body shop so Classic was not my first choice for this work, but I decided to give you a other try and it worked out far better. I'm pleased with this service and thanks again to Vanessa and the service manager she engaged to assist.

The hospitality and animated atmosphere of this dealership made the experience, of getting our first vehicle, all the more exciting. The dealerships staff was very knowledgeable and forthcoming with any information that could help ascertain the best value.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

I found a 2023 Ford Maverick online at Grapevine Ford. I called and talked to Caden.I asked him to take a video and identify any marks on the vehicle. He did as I requested and informed me the vehicle was spotless. We negotiated the price over the phone. We drove 260 miles to pick up the vehicle. It was as described and the whole process went very smoothly. I would recommend Grapevine Ford and ask for Caden.

Already bought a couple of cars from autonation and all I say is that they?re great!

The Mustang had a recall that put a hold on purchasing the car, after recall was resolved the buying process was a breeze, 10/10 recommend

I found a truck on cars.Com and did the normal thing sending a request to ensure it was available. Mel reached out to me via an email message and mentioned that he would contact me later in the day. He called me later that afternoon. After that very calm conversation, he gave me very solid reassurances that a different Ford dealership had lied to me about some things.. I already had pre approved financing at my credit union, so this was a fairly straight forward process. Mel made this process so easy. I'm not a youngster with no experience. I know how this process should go. This was not my first truck buying experience. Mel is a true professional and an asset to not only his profession, but to Five Star Ford. He's a rare find in this industry. This was the easiest and most positive truck buying experience in my life! Thank you to Mr. Melvin Seibel!

Courteous and friendly. Very attentive my needs and answered all questions including future needs on parts.