Completely an incredible expierence. Outstanding staff and customer service, great prices, and people who really want to help. I feel like I bought a car from a friend not a sales person. I would suggest everyone looking into a new or used vehicle to check out Jess Ford in Pullman Washington. Absolutely an incredible experience.
2012 Ford Escape XLT Review
Absolute best car buying experience ever
by Jack Schultz from Ft Collins colorado
May 11, 2019
Love the vehicle; exactly what I was looking for. Fit my needs perfectly, super clean and exactly what was described to me over the phone. Super low miles too. Crystal was amazing to work with, honest all the way. Quick and easy. Don’t buy from anyone else. McCarty’s is definitely the place to go and I recommend to everyone. I will definitely be back and won’t go anywhere else.
AS always, my experience at Jess Ford was great! All of the employees are professional, helpful and friendly.
This time I had an oil change and some other questions. All was taken care of in a friendly way and a timely manner.
I am disappointed that a wash is no longer part of the service. I understand your concerns. Another dealership we know of has customers sign a waiver. Maybe this could be an option.
Thank you, Billie Watson
2014 Ford Escape Titanium Review
Great Vehicle for the Price
by CarrieOH from Lorain, Ohio
May 6, 2019
I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.
I wasn't really looking to buy a car on 12/31 but was merely looking at different SUV styles and prices. I was comparing the leg room out in the back seat in case my husband should decide to drive so the back seat passenger isn't getting their legs crushed and also the cargo area size. When we pulled into Lewis Clark Auto sales lot our intention was to just drive through and look at the cars from the comfort of our warm truck since it was a pretty cold day. My husband spotted a Toyota Rav4 so we got out to look at it. As we were walking over to look at the car a salesman met us. He asked as what we looking for and our price range. I mentioned that I am really a Chevy person so at that statement he told us to fallow him to the other side of the dealership and showed us a 2013 Chevy Equinox with 39,000 miles in the color I was looking for. He offered to let us take it out for a test drive by ourselves so we could discuss it privately. When we got back we said we liked it and told him what I had to trade in and the payment amount we were comfortable with. They asked me what I wanted to get out my car and they gave me a fair trade in to go down on the car. They had me approved in no time. We mentioned the wipers might needed to be replaced and they did that along with washing it before we signed papers. I hadn't even cleaned my car or filled up my tank before trading my car in because I had no intentions of buying a new used car but they made it so easy and they worked with me so it made it possible to start the new year with a newer used car. I am very pleased with Lewis Clark auto sales!!
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
As usual, the entire service department was welcoming. They were very prompt with the routine checkup -oil change, tire rotation, etc. My experience with Jess Ford has always been great. I would highly recommend the dealership to anyone looking for a Ford.
I bought my current daily driver from them in 2014. It had been part of their rental fleet. I had to replace the alternator shortly after purchase. I never got the promised maintenance record so I have no idea about the life of shocks, brakes, and other parts with similar upkeep needs. Despite these disappointments I'm giving them an overall good rating and excellent on the buying experience which was straightforward and well-handled. There were no high-pressure tactics or fannying about. I'm currently in the market for a pickup for utility hauling and would buy from them again if they had the right "rig" (as we say out west).
2018 Ford Escape SE Review
by Drake from Phoenix AZ
May 9, 2019
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
Larry and Wayne have helped me a lot. I was stranded in a small podunk town in Idaho(no cell service), they rescued me with a loaner truck and a hitch for me to pull my trailer. I can not thank them enough. mrw
2019 Ford Escape Titanium Review
I love this lease
by Jennifer from Jackson
May 12, 2019
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
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