Used 2021 Ford Explorer for sale near March ARB, CA

I want to start off with the compassion this place has for the customers. I never once felt pressured for anything when being here and talking with the sales reps. I had the pleasure of doing business with Rami. He took things at my pace, was very understanding and I felt tried his hardest to get me into the car I so desperately wanted. He kept me updated on the car and walked me through each step making sure I was comfortable and answering my questions to reassure me of what was going on. Then came the gorgeous Vanessa who emailed me during the week to make sure my dream car was still available. When I went into the dealership she introduced herself and sat to talk to me even though I was working with Rami. She was very nice and also made my experience that much better. She honestly cared and I could tell by how passionately she spoke to me and could see it in her eyes. Last came Argenis who tried his hardest to get me the best deal I could handle. He was very professional and walked me through everything. He made the experience very comfortable and I am very pleased with my whole experience here. I would recommend 10/10. My best experience by far with any auto group.

I love my ST all except for seating. I’m just not a fan of European style seating soo we had an upholstery shop up grade them. Sooo much fun to drive! Great gas mileage considering I’m a lead foot. And when needed you can put a full 4x8 sheet of plywood in the back.

Service was completed much quicker than expected. My concerns were noted and one was addressed. The other they did try to recreate but we’re unable to at this visit.

Although pricey, this truck is awesome to drive . Very sharp looking and runs fast! I highly recommend ! We went from a Flex to this car and it was a seamless transition.

I often drive to the Michigan upper pennisula in the winter. This SUV has never disappointed me. One time I was driving up to Sault Ste Marie early in the morning. The road was slippery with blowing snow. The outside air temp was MINUS 41. i was alone with hardly ever seeing another vehicle. I kept thinking "trust this vehicle" because my life literally depended on it. I had no problems. And everything was on high - the defroster, rear defrost, heated steering wheel, heated seat, radio and keeping my phone charger plugged in. And in case you wonder why I would venture out in these conditions - I was called for jury duty and made it on time !! It has also gotten me out of deep snow.

Thank you DCH for making it so. Nick, the affable and knowledgeable sales person, guided me through the low pressure decision. As I waited in the sales room during the process, I could hear the other deals being discussed in a personable manner from a team confident in their product and caring for their customer. This is the experience you want for your friends and family. I recommend Nick and DCH Honda to anyone looking for a great car and a friendly helpful team.

The ford explorer is an outstanding suv. The new design in 2020 is stylish and the rear wheel drive/4 wheel drive option is state of the art. The ecoboost engines are economical and extremely powerful. Ford dealers are everywhere! Ford parts are common and easy to obtain! I looked at the competitors. Front wheel drive is not suitable for trucks in my opinion. The handling of a rear wheel drive vehicle is outstanding. I actually have a 2022 platinum with the 3.0 v6 and this 2021 base with the 2.3 4 cylinder. Happy with each!!!

dominique is an easy going sales person and made my experience comfortable to purchase my f-150

First time Explorer owner, had an Expedition that I loved but it was too high for my wife, so it went to our son. The Explorer Limited is lower, but still higher than a crossover or sedan which helps my visability. Love the electronics but concerned that they will have problems later on so I purchased a dealer extended warranty (bumper to bumper) that is 10 years 125,000 additional miles for piece of mind. Car drives like a dream, is VERY comfortable, has more than enough power even with the 4cyl (used to V8's). Gas mileage even with 4WD is great (23 city and almost 29 highway) not climbing hills. We will see how it does when we go north.

No problems. Friendly sales persons. I'm probably the oldest Miata buyer they have sold one to, at 89 years old! I love my Miata!

The staff was friendly, knowledgeable, and never pushy. They answered all my questions and made the entire car-buying process seamless.

I live in Las Vegas. After being lowballed by multiple dealerships in Vegas, I decided to try my luck with selling my car privately. Omar from STG reached out and offered me the private party value for my vehicle, as a trade-in to STG. He said STG could pick the car up for a small fee or I could drive it down to their location in Montclair, CA. I was very hesitant on working with STG, as there are so many horror stories about crooked used car dealers. I felt I would be in a vulnerable position if I were to drive the car there and they were to lowball me. I decided the risk was worth it to me for the extra money, and I drove it down. Immediately, Danny greeted me and started the inspection process. I had been upfront and honest with them about small imperfections the vehicle had, so there were no surprises. After inspecting the car, Danny confirmed that they would purchase the vehicle from me for the previously agreed-upon price. This is a standup dealership with great customer service. I feel I was treated very fairly and I would absolutely recommend them to anyone looking to get top dollar when trading their vehicle. They even gave me a ride to the airport after the deal was completed. Thank you for making the process so easy!

Chris was sales guy and very pleasant and straightforward. Didn't like dealership policies of forced add ons that made the price not affordable anymore. They advertise a low price and then add another $2-3K. feels wrong to me. wouldn't buy from them.

Good and fast service with Dillon. Right to the point and no nonsense. Would recommend.

Great experience and specially the treatment by Ali Khan and team. They made the car buying experience a pleasure. Nikesh and Zohayr were great too. This place is amazing and I will be recommending them to family and friends. Thank you Chino Hills Ford

I wrote an earlier experience and I gave it a 1 point. Well the manager call and it changed everything. I tried removing my comment but it will not let me for some reason so I wanted to do an update. August 9, 2024 By Carlos from Pomona, CA Ford Chino Hills: I wanted to express my gratitude for your recent assistance in addressing the issues I encountered at Chino Hills Ford. Initially, my experience did not meet my expectations, but your proactive approach and dedication to resolving the situation made a significant difference. When you reached out and took the time to understand my concerns, it was clear that customer satisfaction is a top priority for your team. Your prompt actions and thoughtful solutions turned my experience from a challenging one into a highly positive one. I truly appreciate the extra effort you made to ensure all my needs were met and that everything was handled to my satisfaction. The improvements made have greatly enhanced my overall impression of Chino Hills Ford, and I am now very pleased with both the service and the outcome. I commend you and your team for the professionalism and commitment to resolving the situation effectively. Thank you once again for your exceptional support. I look forward to continuing my relationship with Chino Hills Ford and will be sure to recommend your services to others.

The response time was really fast, I had received an email back within an hour. I was actually surprised how quick they had contacted me about my inquiry and I would recommend them to a friend

Thank you David R, and Rene for your help getting my first car! Amazing experience!

Bought a Car from here and the costumer service was amazing especially Daniel he was very helpful

It was a great experience and Dom was the best! We will definitely come back for our next purchase.

My name is Nazli Elisova and about 3 weeks ago we purchased my dream car beautiful Mach1 with my husband. I hope this review will see the management of Sunrise Ford and not going to ignore the fact that they have best seller Daniel! I found Sunrise Ford online gave a call and usually you can tell right away if the person are willing to do the job And interested to sell the car. I spoke to Daniel at first and he did amazing job. I wanna to say a huge thanks to him and all his team. That’s what I call a real hard workers who care about their job And do it on 100%.He’s responsible, very nice respectful and patient with his customers. We trusted him that’s was very important moment for us as a customers. Absolutely incredible experience working with Daniel and Ford Sunrise. We drove all the way down from Los Angeles and it was worth it. Thanks Daniel!