We were introduced to Friendly Ford by doing an online search for vehicles, made the comparatively long trip to the dealership, from Jamesville, NY, and we are glad we did. We were introduced to Francis Nicotera and we immediately learned he has our best interest in mind; he patiently worked our requests through his inventory, and we found an F150 we really like, and one that we believe we will give us many years of service, and many miles of comfort. Thank you Francis and the Friendly Team - everyone we meet here is open and friendly, just like the corporate motto.
By far, the best car purchasing experience ever. The entire team at Friendly Ford were amazing. A big "shout out" to my salesman, Mark Morrison"..He went above and beyond to make this buying process fun, stress free and swift. He stepped out of the box and made other suggestions..which I appreciated. Got a tour of the new facility too.
we first spoke with Francis on the telephone before we drove up. He was pleasant and said he would have the truck we were interested in ready. He did everything he said. He was a very nice man. We sat down and figured out a deal. It was one of the best experiences we have had buying a car. We left items our trade in. He had them delivered to our house. Unbelievable kindness to us. We will always come back to Francis first.
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
My lease was expiring soon so I was combing the area GM dealers while looking for my next car. Even though they were a bit of a distance for me they provided the best pricing and best customer service of any of the dealerships that I visited. My salesperson David went more out of his way to make sure I was comfortable with the car and the purchase than any salesperson that I've ever encountered. Everyone that I came in contact with at the dealership was excellent and I would highly recommend checking them out!
Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a lightly used car and drive it for 6 or so years. You could imagin my excitement to purchase my brand new 2014 Escape. Excitment quickly turned to dismay after I soon discovered there was a water leak from the windshield, saturating a portion of the driver side headliner. Van Bortel service finally fixed the water leak problem after several attempts. Personally, I always dispised a headliner with those ugly water stains, and now I own a car that will have a long running ugly water stain. Van Bortel promised to stand with me to either clean the headliner or even replace it if the water stain persists. Recently I brought my Escape in to have the water stain treated again or have the headliner replaced. Also the leather seat devoloped a series of cracks that I definately was not happy about, so I also brought the seat to their attention. Service again washed the headliner plus Ford, Van Bortel, and I split the cost of the new leather seat covering to replace the cracked one. Thank you for standing behind your word Van Bortel Ford even for interior up keep!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.