I just bought a vehicle from Jake Shook at Ziegler Ford, Plainwell Mi. It was an excellent experience in every way. Jake is very detail oriented, honest and excellent to work with. Liz in finance did a great job too. I will defiantly go back to Jake when we need more vehicles.
Grandson bought his first car.
2017 focus 8000 miles from Ziegler. He is eighteen. Father lost in army.
I helped him by phone. I trusted these guys to play it straight because of reputation and my interview of used car manager.
All went just right. My grandson moved to Texas. Austin. Engine blew. Local dealer Maxwell Ford tried to charge him $6500.00 to fix it. Would not file warranty claim. I called Rob Carrol at Ziegler asked for help. He coordinated with Mike the service director and the owner Harold Ziegler. They tried to help with this dealer. Maxwell's service director Jim May would not help. $6500 that was it!
Ziegler sent a truck to pick up the car in Texas and brought it back to Plainwell Mich. to their dealership. Filed a warranty claim with Ford motor company. New motor installed No charge. Zieler covered transporting the car from Austin Tex. to Michigan because they said it was the right thing. That's leadership and customer commitment in my book.
I bought my last truck from wimberley they always took care of everything that I needed taken care of. The service department is great with good people that help you. So when it came time to get a new truck I came back Thanks
Great people they answer calls and work with whatever issues you may have. I had a few issues and they put more money into work than what it was worth due to “making sure the customer is happy.” My brother also bought a truck there and it was great! Highly recommend you go to them for a used or newer vehicle!
Jim is an excellent diesel mechanic, when servicing the truck he reviews everything and lets me know about items coming up that will need attention, I like this attention to detail as it allows me to be proactive on repairs I never find myself on the side of the road waiting for a wrecker
WE HAD A GREAT BUYING EXPERNCE THE GUYS TREATED US LIKE FAMILY. THEY DID'NT HAVE THE CAR THERE BUT FOUND IT AT ONE OF THE OTHER LOCATIONS. JUST WHAT WE WANTED AND THE PRICE WAS RIGHT WERE WE WANTED TO BE.THE WIFE LOVES HER 2014 EXPLORER, HAPPY WIFE HAPPY LIFE. THANKS GUYS
Have been going to HZ for almost forty years. Their ability to service our cars have been excellent.
Appointments have been prompt, service superb and attitude always friendly.
We moved an hour away twelve years ago but always go back to HZ.
The salesman was very helpful setting up the vehicle and getting it primed and ready for the road. Mike was very knowledgeable about the vehicle that I bought!!
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