July 6, 2018
Love Gaven!!! Anyone who looked for a used Audi or BMW knows that it’s NIGHTMARE CITY, I know NOTHING about cars which makes this process worse. I went to MANY shady places. I understand dealers need to make money, I just don’t want ripped off. I don’t want something for nothing. However, all those other so called used dealers are scams. You know exactly what I’m talking about if you’ve gone to them. The good deal sticker price jumps when the bottom line number gets totaled. Example: add an extra $1,200-2,300 to that sticker. inspection fee, then special import inspection fee, fees, and more fees..by the end the good deal turned into a scam with no warranty. They couldn’t even have the car detailed before posting on websites. The ” As is” xxxxxxxxx- one car sat so long on lot that it had rubber rot, and they tried to tell me it’s an older car, it’s normal. It smelled of mildew and pot. Even had, seeds on the floor. I was about to go to BMW dealer and pay the extra money bc of the craziness I encountered. Researching the different interiors on cars.com I found Gaven by accident, on cars.com, so happy I did. It was a small dealer, had cars that were fair in pricing, warranties/guarantee (not sure of the difference) for cars over 100k (jersey, you don’t need to proved) so that was def appealing. Why would I want to buy a car if the dealer doesn’t stand by it for at least 72hrs? Mechanics don’t come car shopping with you. So...drive off lot, if it explodes on way to mechanic - oh well, it was an as is sale, mentality didn’t sit well with me. They don’t do that at Gaven. Normal people. No hustle, family type place. Found car, signed papers but switched the day of for another, it was no problem. Family issues made for my transaction to take much longer than what I had planned for, they didn’t push me. I said I’d be back and wasn’t able to for a couple of days-they held to their word! We received the car, I was expecting some issues to be honest, bc it’s a used car. I brought it to family member who has shop down the block. He said wires were loose and lights became dim. We had an electrical issue. Anyone who hears that wants to throw up...and I did! Engine and trans are great but the lights went off after 1 day going for state inspection. My family member doesn’t touch electrical. I called Mike, they instantly got back to me. They told me to bring it to Top Gear in Ledgewood-another excellent place! This was NOT a half-assed repair shop. No, run around-explained the problem, needed to order some 6 wire box thing, fixed it I was out the door. Gaven, paid for the repair, no questions with a BMW part. I swear by these guys now. I figured I’d have to sign & pay, then get reimbursed, nope. We are looking for a spare car and I will go back to Gaven Motors again! Crap happens, it’s all how we deal with it. Gaven, dealt with it in a professional manner - fast, followed through to complete and done correctly. My son is thrilled with his new, used car. I would just suggest Gaven Auto to advertise more. I had looked at so many websites-cars, Autotrader, cargurus, -I couldn’t find the dealership right away. I am reposting this on other sites, bc there’s too many places to look for reviews.